Calling the Nokia 5800 XpressMusic’s North American launch a rough start would be a bit of an understatement. After inventory issues, faulty speakers, and reports of connectivity woes, it looks like the 5800 might be returning to the shelves soon. Nokia has issued a statement confirming that the lingering 3G issues were caused by improper firmware configuration, and have since been fixed.
Folks who managed to snatch up a 5800 during their brief stint on the shelves should call Nokia customer service, or stop by one of the flagship locations to swap their unit out with a working on.
Nokia’s word on the matter:
“Following the introduction of the Nokia 5800 XpressMusic in North America, some consumers reported difficulties connecting with the local 3G network. As customer satisfaction and product quality are a priority for Nokia, we took immediate action by temporarily suspending sales and moving quickly to identify the root cause and resolution.
We have concluded this was an isolated situation related to a configuration change in the North American variant. We have now adjusted the configuration and will resume sales shortly. Those few customers of the Nokia 5800 XpressMusic who experience a 3G signal issue are advised to contact Nokia Customer Care. Our sincere apologies for the inconvenience.”
[via Engadget]