We all know Circuit City is in the pooper, but Time gives a little back history for those not familiar with Circuit City’s last decade of suck. Best part?
For many consumers, however, Circuit City’s most obvious failing was its customer service. In March 2007, it announced plans to lay off its highest-paid hourly employees, including salespeople, and replace them with cheaper workers. That same year, then CEO Philip Schoonover received some $7 million in compensation. It may come as no surprise, then, that a quick Web search on “Circuit City complaints” brings up hundreds of thousands of entries.
Yup, not a good idea. Lets lay off all the people that understand the product and enjoy their jobs, only to replace them with $10 hour newbs. Good idea, Schoonover.
[thanks for the tip, Akia789]