There’s an article in today’s paper about a Comcast customers who only wanted to transfer his account and services from one home to another. Simple, enough, right? Comcast thought so, too. The thing is, after five weeks of repeated attempts to get the guy’s new house up to snuff, Comcast realized what the problem was: they never bothered to lay cable to the man’s new house. Now, if that’s not the equivalent of calling Dell customer service only to hear “Is your computer plugged in?” I don’t know what is.
Comcast eventually hooked the guy up. How magnanimous.
The kicker, quite literally in journalism speak, is that the customer, soon after being hooked up, switched to another provider.