I’m all about “Takin’ it to the top” to get your stuff fixed. If I have a problem with customer service, I have no compunction against asking for a supervisor. Jon, writing to Consumerist, had no scruples about this either. When his Xbox 360 started acting up, he wrote to Kathleen Hogan, VP of Customer Service, as well as the big man Gates himself.
The results? A new Xbox 360, that worked. We can’t say this will happen for everyone, but it’s good to know Mr. Gates checks his email once in awhile, yes?
Emailing Bill Gates Results In New XBOX [Consumerist]