Wal*Mart says sorry with gift cards


So, the whole Wal*Mart fiasco over Super Smash Bros. is getting resolved by way of $10 gift cards. If you have no idea what I’m talking about then here’s the quick and dirty. WM was offering the game for pre-order for the low, low price of $20 when in reality it’s a $50 game. Obviously everyone and their mom ordered the game thinking they scored a sweet deal, but all orders were immediately canceled.

Thanks for sending this in Joe

Dear Joseph [redacted],

We apologize for our recent video game pricing error and the incorrect information included in our follow up e-mail correspondence with you.

As we are always striving to provide a positive customer experience, we will be sending you a $10 electronic Gift Card toward a future purchase as an apology for your recent experience. (One Gift Card per affected customer; this card can only be used online at Walmart.com. Look for details in a separate email.)

As a reminder, your payment method was never charged for the canceled items. Any related authorization hold on your credit or debit card account will be released in accordance with your financial institution’s holds policy. Please contact your financial institution for more information.

If you have any questions, please email us at help@walmart.com.


Customer Service at Walmart.com