CoverItLive responds: I iz sorry!

MacWorld Keynote Update

We would like to apologize to all of our users and their readers for the service outage that happened mid-day on January 15. CoveritLive was specifically designed to handle small and very VERY large live blog events like the Steve Jobs Keynote at MacWorld. Our issue appears to have been a very minor technical one on our end that was amplified dramatically by the extremely heavy traffic from around the world as many new users and hundreds of thousands of first time readers visited our customers who were hosting live blogs. We do not need to make any structural changes to handle this type of load in the future but we do need to make sure our Quality Assurance process is tighter. This was a case of one loose screw taking us down.

We very much appreciate your patience and understand any frustration you experienced. To our new users, we hope you see the benefit in our software and will give it another try. To our existing users, most of you have given us great feedback in the past and we have been very responsive. Please stick with us and have faith that we will adjust quickly to stop this kind of thing happening again.

Thank you,
Keith McSpurren
President, CoveritLive