Comcast employees are on lockdown with the recent storm of controversy regarding accusations that the ISP is throttling Bit Torrent traffic. Those in Comcast’s support department is finding out that if you let customers know their traffic is being modified, you will lose your job. Customer support reps are supposed to stick to a script and if asked about “the situation”, lie through their teeth to customers. Shame on you, Comcast.
Also, if you work for Comcast, don’t talk to us or anyone else. Speaking to the media will also result in termination of your job. Want the juicy goods? Hit the jump for an e-mail from an IP support manager:
“If a customer contacts us to inquire about this, please use the following talking points,” reads the e-mail.
“Comcast does not block access to any applications, including BitTorrent,” the e-mail continues. “We respect our customers’ privacy and we don’t monitor specific customer activities on the Internet or track individual online behavior, such as which web sites they visit. Therefore, we do not know whether any individual user is visiting BitTorrent or any other site.”
Word on the ‘net is that the ISP is using Sandvine‘s technology to block BitTorrent traffic. I used to be a Comcast customer for years and truth be told, I never had a ton of problems. In fact, I’ve got more beef with my current provider, Time Warner Cable. Are any readers experiencing this so-called throttling of BitTorrent bandwidth? Have you confronted Comcast about it? Sound off!