No, this isn’t a guest column by Aaron Levie. Though he and his startup Box, the poster child of the “sexy enterprise,” are definitely included in the bunch. “You should definitely kick Aaron off the list. Just to mess with him,” Zendesk founder Mikkel Svane commented when he heard what we were writing. With VCs voting with their feet and eschewing consumer startups… → Read More
Customer support startup Zendesk is partnering with knowledge base company MindTouch today to offer a social help solution for customer service agents. Now support agents using Zendesk’s customer support SaaS, can query a MindTouch-powered knowledge base for quick answers. The idea is that customer support agents can share their knowledge base with other support agents to improve service to… → Read More
Customer support startup Zendesk is rolling out an iPad app today, which allows support agents to manage a company’s help desk on the go.
Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk/support ticketing application that gives companies a simple way to manage incoming support requests from end customers. Zendesk is adding around 20 new customers per day, recently hitting… → Read More
Customer support startup Zendesk has raised $19 million in Series C funding led by Matrix Partners with existing investors Benchmark Capital and Charles River Ventures participating in the round. This brings Zendesk’s total funding to over $25.5 million.
Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk / support ticketing application that gives companies a simple way to… → Read More
Trying to communicate an issue or problem with a web application over the phone can be a trying experience for both the consumer and the IT support rep. If a user isn’t tech-savvy, it can be difficult to explain to a customer support rep the exact origin of the issue. Remote connectivity technologies, which allow support reps to log-on to a customers computer remotely, can be very helpful is… → Read More
As more and more consumers turn to Twitter to express their woes about brands and customer service, companies need to keep an eye on the social network to monitor and respond to these conversations and complaints. Help-desk startup Zendesk is ramping up its Twitter integration today, allowing customers to leverage the social interactions on Twitter within their customer service platform.
Zendesk… → Read More
A lot of companies can learn a thing or two from how Zendesk has now dealt with the huge backlash from its customer base after the startup changed its prices overnight (which resulted in a lot of their users suddenly paying up to 300% more than what they signed up for years ago).
In a blog post, titled “Sorry. We Messed Up.”, the company doesn’t mess up its mea culpa: (after the jump) → Read More
We’re all for startups trying to make money, but we also recognize a good old ‘bait and switch’ tactic when we see one. Case in point: on-demand help desk software maker Zendesk, which has just emailed its customers to let them know they’re raising their prices – resulting in a 300+ percent increase in monthly fees for some.
Zendesk, a SaaS help desk solution, has reached a milestone: the company now has more than 5,000 customers using its platform. Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk / support ticketing solution that gives companies a simple, cost-effective way to manage incoming support requests from end customers.
Over the past two years, the startup has managed to gain an… → Read More
Zendesk, a Danish startup that markets a nifty cloud-based, on-demand help desk system, has raised an undisclosed Series A round of funding from Charles River Ventures which it intends to use to expand its customer base worldwide, starting with the opening of new headquarters in Boston. That move makes sense because apparently over 70% of its customers are currently located in the United… → Read More