Zendesk has released its first iPad app whose features reflect an approach that puts a premium on development and a focus on apps native to the iOS platform.
And it is built for mountains and enhanced for couches: → Read More
Customer service software provider Zendesk announced a security breach that affects users of Twitter, Pinterest and Tumblr. Zendesk said that the hacker downloaded email addresses of users who have contacted those three websites for support, as well as support email subject lines. Tumblr and Twitter have notified affected users (see below), while Pinterest is expected to the same. A report on… → Read More
Appsecute launched last year with a platform that gave customers a single view across any platform as a service (PaaS). Today the company is showing a change in focus with an activity stream style service for developer and operations (DevOps) professionals to see across the multiple services that are used for application management. → Read More
No, this isn’t a guest column by Aaron Levie. Though he and his startup Box, the poster child of the “sexy enterprise,” are definitely included in the bunch. “You should definitely kick Aaron off the list. Just to mess with him,” Zendesk founder Mikkel Svane commented when he heard what we were writing. With VCs voting with their feet and eschewing consumer startups… → Read More
Zendesk says that it closed out 2012 by crossing the 25,000 customer milestone. It’s a big-name company, too — note-taking app Evernote announced that it will be using Zendesk to deliver customer service.
“When we develop Evernote, we strive for ease-of-use, scalability and availability across multiple platforms,” said Vice President of Customer Satisfaction Philip Dean in a press release. → Read More
Online customer service company Zendesk has raised $60 million in new financing led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank, Charles River Ventures, Benchmark Capital and Matrix Partners. We’re told the round was $45 million in equity and $15 million in a credit facility. This brings Zendesk’s total funding to $86… → Read More
The future of customer service is less about the people than it is the sound of a person or even the virtual image of an individual.
Humans are just so inefficient. But they can be improved, too, through interfaces that provide them more automated capabilities.
Salefsorce.com is on the edge of this trend. It continues to acquire companies that makes it easier for agents to become more… → Read More
Zendesk has a new feature for customers to send private Facebook messages that automatically go to agents as Zendesk customer service tickets.
Customers get the same experience that comes with sending messages on Facebook. As with any private message, only the recipient and the sender see the information passed between the two. → Read More
Freshdesk, the makers of cloud-based help desk software that allows companies to support their customers through email, phone, website, Facebook and Twitter, are on a mission to compete with the big boys of the space, like Zendesk and Salesforce’s Desk.com. Though it believes that the biggest market opportunity down the road will be in offering a unique brand of cloud-based customer support to the… → Read More
Customer support startup Zendesk is debuting Zendesk for Facebook, which allows customer service teams to engage with Facebook users from within the startup’s popular help-desk platform. Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk and support ticketing application that gives companies a simple way to manage incoming support requests from end customers.
There’s no… → Read More
Customer support startup Zendesk is unveiling Zendesk Voice, a cloud-based call center that integrates with the startup’s popular help-desk platform. Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk/support ticketing application that gives companies a simple way to manage incoming support requests from end customers.
Powered by Twilio, Zendesk Voice is a VoIP system that… → Read More
Customer support startup Zendesk going after enterprise clients with the launch of a new solution that is tailored to large organizations. Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk/support ticketing application that gives companies a simple way to manage incoming support requests from end customers.
Zendesk’s new enterprise grade features include unlimited internal… → Read More
Customer support startup Zendesk is partnering with knowledge base company MindTouch today to offer a social help solution for customer service agents. Now support agents using Zendesk’s customer support SaaS, can query a MindTouch-powered knowledge base for quick answers. The idea is that customer support agents can share their knowledge base with other support agents to improve service to… → Read More
Customer support startup Zendesk is rolling out an iPad app today, which allows support agents to manage a company’s help desk on the go.
Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk/support ticketing application that gives companies a simple way to manage incoming support requests from end customers. Zendesk is adding around 20 new customers per day, recently hitting… → Read More
Customer support startup Zendesk has raised $19 million in Series C funding led by Matrix Partners with existing investors Benchmark Capital and Charles River Ventures participating in the round. This brings Zendesk’s total funding to over $25.5 million.
Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk / support ticketing application that gives companies a simple way to… → Read More
Trying to communicate an issue or problem with a web application over the phone can be a trying experience for both the consumer and the IT support rep. If a user isn’t tech-savvy, it can be difficult to explain to a customer support rep the exact origin of the issue. Remote connectivity technologies, which allow support reps to log-on to a customers computer remotely, can be very helpful is… → Read More
As more and more consumers turn to Twitter to express their woes about brands and customer service, companies need to keep an eye on the social network to monitor and respond to these conversations and complaints. Help-desk startup Zendesk is ramping up its Twitter integration today, allowing customers to leverage the social interactions on Twitter within their customer service platform.
Zendesk… → Read More
A lot of companies can learn a thing or two from how Zendesk has now dealt with the huge backlash from its customer base after the startup changed its prices overnight (which resulted in a lot of their users suddenly paying up to 300% more than what they signed up for years ago).
In a blog post, titled “Sorry. We Messed Up.”, the company doesn’t mess up its mea culpa: (after the jump) → Read More
We’re all for startups trying to make money, but we also recognize a good old ‘bait and switch’ tactic when we see one. Case in point: on-demand help desk software maker Zendesk, which has just emailed its customers to let them know they’re raising their prices – resulting in a 300+ percent increase in monthly fees for some.
The announcement, which was also posted on the company’s forums, comes… → Read More
Zendesk, a SaaS help desk solution, has reached a milestone: the company now has more than 5,000 customers using its platform. Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk / support ticketing solution that gives companies a simple, cost-effective way to manage incoming support requests from end customers.
Over the past two years, the startup has managed to gain an… → Read More
Benchmark Capital is investing in Danish startup Zendesk, and led a $6 million B round of funding. Benchmark’s rock star partner Peter Fenton is joining the board.
Zendesk just raised money in May in an A round from Charles River Partners, which also participated in this latest funding. → Read More
Zendesk, a Danish startup that markets a nifty cloud-based, on-demand help desk system, has raised an undisclosed Series A round of funding from Charles River Ventures which it intends to use to expand its customer base worldwide, starting with the opening of new headquarters in Boston. That move makes sense because apparently over 70% of its customers are currently located in the United… → Read More
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