troubleshooting

  • Fixya’s New App “6ya” Lets You Get Voice & Video Tech Support For Anything In 6 Minutes Flat

    Fixya’s New App “6ya” Lets You Get Voice & Video Tech Support For Anything In 6 Minutes Flat

    For nearly 10 years, online Q&A site Fixya has offered a way for web searchers to find information and receive troubleshooting support from area experts and other local pros. Today, the company is heading in a new direction with the launch of 6ya, a mobile app that lets consumers get product help and advice by way of a voice or video call from Fixya’s network of repair experts in… Read More

  • Remote smartphone support: Crazy good idea

    I popped by the LogMeIn booth today take a look at their RescueMobile package for smartphones. Essentially, the service lets technicians take control of a smartphone remotely, accessing all of its functions and repairing it over the air. LogMeIn Rescue+Mobile simulates a remote smartphone on a support technician’s local computer, who can then manipulate the screen, use its keypad… Read More