Meet Plain, a new startup that wants to reinvent support tools. While the customer support space is a competitive industry with big tech companies like Intercom and Zendesk, Plain believes it has a di
If you are a Microsoft Azure customer and want to get 24/7 access to technical and billing support for your company, as well as a response time of less than an hour for your critical issues, but you d
After a big fundraise and subsequent reorganization last year at Coursera — which saw a change of CEO, as well as the departure of its COO, CFO, CMO and CPO (along with some 40 others) —
Apple’s recently launched standalone support application is now hitting the U.S. App Store. The app, which had quietly debuted last month outside the U.S., lets you access product documentation
Apple has quietly rolled out a new Apple Support app to the iOS App Store, which allows customers to read about product information, get tips, schedule repair appointments at an Apple Store or with an
Rumor has it that Rackspace is about to get acquired, but that isn’t stopping the company from hosting a major customer event in San Francisco today. At the event, the company announced both a
When Matthew Zachary was diagnosed with brain cancer at age 21 and told he had just six months to live, one of the hardest things to cope with was loneliness. It was 1995 and there was very little in
In a world where consumers are just now beginning to understand how little privacy they have online and on their various connected devices, a company like AetherPal, whose pre-loaded software allows m
Using text chat to provide customer service is a pretty standard tool on the web, but when it comes to mobile apps, these chats are still very rare, despite the fact that a lot of online commerce has
Today, Facebook is launching a redesign of its Help Center, with the goal of making it easier for Facebook users to find the information they need and get answers to their questions about the social n
Today, the Google Apps team announced that it will no longer support Internet Explorer 8. Thank goodness. This will affect everyone using Google Apps: businesses, educational and government institutio
If you call the Dell support line, chances are you're the lucky winner of the chance to pay $300 for Dell warranty protection. <a target="_blank" href="http://blog.laptopmag.com/dell-support-caught-us
The Android-powered CherryPad was supposed to amaze us all with its amazing features and low, low price of $188. That said, folks who ordered a CherryPad probably haven’t seen it yet even though
<img src="http://crunchgear.com/wp-content/uploads/2009/07/apathy.jpg" alt="apathy" />LAPTOP recently pit the big computer vendors' customer service offerings against one another with two phone calls
I’m just gonna throw this rumor out there but let’s keep our pants on for at least the rest of the afternoon (not that this is a huge deal, but it is a little interesting). According to a
I may give Nintendo a lot of crap for the Wii, but every other system that company has made is gold sans Gamecube. Now, after 22-years, Nintendo of Japan is officially dropping support for the origina
Let’s start your Thursday off with something a little action-packed, shall we? No? Ok then. Apple has released Boot Camp 1.2 and with it comes long-awaited support for Windows Vista. Now you can
is already on its way but that doesn’t mean XP will go away without a fight. Microsoft will support XP Home until about 2010, which means you can spyware that baby up for a full three years befo