Using text chat to provide customer service is a pretty standard tool on the web, but when it comes to mobile apps, these chats are still very rare, despite the fact that a lot of online commerce has already moved to mobile. The Y Combinator-backed Hipmob, which offers these chat features and integration with standard IM clients and CRM tools as a service, hopes to become the “premier support… → Read More
Today, Facebook is launching a redesign of its Help Center, with the goal of making it easier for Facebook users to find the information they need and get answers to their questions about the social network’s product and policies. The update includes a new layout and design for the Help Center’s homepage, improved navigation, and the addition of a list of popular questions and top Facebook Pages… → Read More
Today, the Google Apps team announced that it will no longer support Internet Explorer 8. Thank goodness. This will affect everyone using Google Apps: businesses, educational and government institutions. The drop of support officially starts November 15th, a few weeks after Internet Explorer 10 launches. → Read More
If you call the Dell support line, chances are you’re the lucky winner of the chance to pay $300 for Dell warranty protection. Laptop Magazine called Dell three times with a number of simple problems, including trackpad issues and software problems. Each time the CSR informed the reporter that they had won a “daily drawing to purchase a four-year extended hardware warranty for our laptop for… → Read More
The Android-powered CherryPad was supposed to amaze us all with its amazing features and low, low price of $188. That said, folks who ordered a CherryPad probably haven’t seen it yet even though news of the device first appeared in September and most CherryPads should have shipped already. One reader, WCS, wrote us saying that he expected his pad to ship on October 15. That date rolled by… → Read More
LAPTOP recently pit the big computer vendors’ customer service offerings against one another with two phone calls to each, one asking how to change power settings on a laptop and the other asking how to switch to an external monitor that’d been hooked up. Not that anyone who reads this site would ever, ever need to call customer support for any reason whatsoever, but at least you can tell your… → Read More
I’m just gonna throw this rumor out there but let’s keep our pants on for at least the rest of the afternoon (not that this is a huge deal, but it is a little interesting). According to a guy who knows a guy who works at Microsoft as a support technician, Microsoft now provides support for versions of Vista that have been installed on Macs. → Read More
I may give Nintendo a lot of crap for the Wii, but every other system that company has made is gold sans Gamecube. Now, after 22-years, Nintendo of Japan is officially dropping support for the original NES, SNES, Nintendo 64, Gameboy and Gameboy Pocket. After October 31st, if your SNES breaks and you need your Super Scope fix, you’ll have to visit a 3rd-party repair center or just buy… → Read More
Let’s start your Thursday off with something a little action-packed, shall we? No? Ok then. Apple has released Boot Camp 1.2 and with it comes long-awaited support for Windows Vista. Now you can turn your purebred Macbook into a mutt by installing the Vis’ on it while still getting your Mac OS X fix. Other updates that come with Boot Camp 1.2 include updated drivers, support for the… → Read More
is already on its way but that doesn’t mean XP will go away without a fight. Microsoft will support XP Home until about 2010, which means you can spyware that baby up for a full three years before Microsoft stops taking your calls. It is going to be significantly extended” [Darren Huston, president of Microsoft's Japan unit] said in an interview with Kyodo News. “When I say… → Read More
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