SAP is rebuilding its social tools with a service called Jam that it will launch in November. It will combine social networking, real-time updates, and the ability to build apps that are “purpose built” for people who need to communicate with people inside and outside the corporate walls. Instead of Jam’s collaboration tools existing in a silo, SAP is instead focusing on integrating them into a… → Read More
Zendesk has a new feature for customers to send private Facebook messages that automatically go to agents as Zendesk customer service tickets.
Customers get the same experience that comes with sending messages on Facebook. As with any private message, only the recipient and the sender see the information passed between the two. → Read More
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