satisfaction

  • Salesforce Lets Loose Digg-For-Ideas

    Salesforce Lets Loose Digg-For-Ideas

    Just when you thought Digg cloning was dead, Salesforce has thrown its hat into the ring. The company best known for their SaaS CRM is unleashing their Digg-for-ideas, “Salesforce Ideas”, into the wild. Although announced back in October, they are now releasing the product publicly. Now any enterprise can order their own clone of Salesforce’s IdeaExchange, which lets customers… Read More

  • Satisfaction Gets $1.3 Million To Crowdsource Your Help Desk

    Satisfaction Gets $1.3 Million To Crowdsource Your Help Desk

    Customers are a hidden source of product specialists that corporations have been slow to tap. They usually become very knowledgeable about products they love and can often solve problems an understaffed support department doesn’t have the resources or will to solve (e.g. how to unlock an iPhone). It’s no wonder crowdsourcing your customers has become a popular and lucrative business… Read More