August 15th, 2012

SocialPandas Raises $1.5 Million For CRM Tools To Aid The Forgotten Sales Person

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SocialPandas has raised $1.5 Million in a seed round from True Ventures to develop its social tools for sales people — the ones left behind at the front lines of the business world.

The oversubscribed round also includes angel investments from
former Salesforce.com, VMware, and Apple executives as well as the Alchemist Accelerator. The company will use the funds to develop the service for a… → Read More

August 10th, 2012

InsideSales.com Raises $4 Million For Big Data Analytics Sales Force Automation Technology

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InsideSales.com has raised $4 million from Hummer Winblad in a Series A Round that the
company will use to grow its big data analytics sales force automation (SFO) technology. Joining in the round were Josh James, co-founder and former CEO of Omniture.

Mark Gorenberg, managing director, Hummer Winblad, said before the funding, the company was profitable and had not taken any investment. He… → Read More

August 1st, 2012

Do.com Adds Contacts and Deal Tracking For Facebook Style Task Management

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Salesforce.com has added contacts, deal tracking and public APIs to its do.com platform for task management.

Initially, Salesforce.com is adding the capability to integrate Facebook and Google contacts. It will soon after add Twitter and Salesforce.com. The deal management capability adds to the do.com lightweight CRM environment. Do.com is also opening its APIs for integration into… → Read More

July 31st, 2012

The Mechanics Of A Small Acquisition – How One Startup Navigated a Multi-Million Dollar Exit

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Stypi is a YCombinator backed startup that was recently acquired by Salesforce.com.

Their story details the mechanics for how a small company can manage an acquisition. It provides lessons for startups going through the process for the first time.

Stypi is a real-time editor that multiple people can edit at the same time. It also supports several programming languages which makes it an… → Read More

July 16th, 2012

Signs Of The Semantic Web Surface In Salesforce.com Radian6

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The Semantic Web’s promise is about developing common frameworks that allows data to be shared and reused across applications and platforms. At its heart comes the understanding that applications are loosely coupled. The apps connect with APIs that form a glue. The data travels between these apps, which is increasingly analyzed to discover its meaning and value.

You can see this in action to… → Read More

July 12th, 2012

The Future Of Customer Experience – 3 Examples Of Virtual Assistants, Biometrics And Siri-Style Services

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The future of customer service is less about the people than it is the sound of a person or even the virtual image of an individual.

Humans are just so inefficient. But they can be improved, too, through interfaces that provide them more automated capabilities.

Salefsorce.com is on the edge of this trend. It continues to acquire companies that makes it easier for agents to become more… → Read More

July 10th, 2012

Zendesk Now Offers Facebook Private Messages For Customer Service

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Zendesk has a new feature for customers to send private Facebook messages that automatically go to agents as Zendesk customer service tickets.

Customers get the same experience that comes with sending messages on Facebook.  As with any private message, only the recipient and the sender see the information passed between the two. → Read More

July 9th, 2012

Salesforce.com Reported To Buy GoInstant For $70 Million

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GoInstant made its debut at TechCrunch Disrupt last fall. Today, the browser collaboration startup has reportedly been acquired by Salesforce.com for $70 million, according to a story in the Wall Street Journal.

GoInstant allows people to surf the web with each other without having to download an extra plugin or software. GoInstant Co-Founder Jevon MacDonald calls it co-browsing.  You can be… → Read More

March 8th, 2012

Social Marketer Buddy Media Hires Salesforce Exec Susan St. Ledger As New President

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Another big move for Buddy Media as it continues to build out the services it offers as part of its social media marketing business: the company has hired sales supremo Susan St. Ledger as its new president.

She is joining Buddy Media from Salesforce.com, where she had been for the past seven years in a number of key roles. They included (most recently) SVP of industry verticals, where she was… → Read More

November 30th, 2011

Salesforce Debuts The New Radian6-Powered Social Marketing And Monitoring Cloud

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Radian6, which was acquired by Salesforce for $326 million earlier this year, has offered some of the world’s largest brands a web-based social media monitoring platform. Brands like Dell, GE, Southwest Airlines, Kodak and UPS use the service to monitor, analyze and engage in ‘hundreds of millions’ of social media conversations. But until now, Salesforce has not integrated Radian6 into its… → Read More

October 11th, 2011

Checkmarx Raises Funding From Salesforce.com, Ofer Hi-Tech

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Checkmarx, an Israeli provider of static application security testing solutions, this morning announced that it has raised an undisclosed amount of financing in a round led by earlier backer Ofer Hi-Tech, with participation from cloud computing company Salesforce.com.

The additional capital will be used to promote Checkmarx’s cloud-based source code scanning service CxCloud and ramp up sales… → Read More

September 14th, 2011

Salesforce nabs Oracle SVP to manage EMEA operations

Enterprise cloud computing company Salesforce.com this morning announced the appointment of Miguel Milano to the position of president, EMEA and executive vice president, EMEA sales. Milano hails from Oracle, where he served as senior vice president and headed European sales for Exadata.

Prior to Oracle, worked at McKinsey, i2, Telefonica and PeopleSoft. → Read More

August 30th, 2011

Salesforce Adds Realtime Chat, Screen Sharing, And Groups To Chatter; Debuts HTML5 Mobile App

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Salesforce’s ‘social network for the enterprise’ Chatter has been the company’s first real foray into incorporating social with business functions. Salesforce originally announced Chatter back in November of 2009, and the application launched into public beta in June 2010 after four months in private beta. Salesforce has said publicly that Chatter has been its most successful product launch to… → Read More

August 26th, 2011

Salesforce.com Backs Cloud Solution Company Appirio’s World Domination Plans

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Cloud solution provider Appirio this morning announced it will be expanding internationally to more adequately serve its customers in the European and Asia Pacific markets.

The expansion, which the company says will be through a combination of organic and inorganic growth, is being funded by a strategic investment from two existing investors: VC firm GGV Capital and partner Salesforce.com. → Read More

August 24th, 2011

Mobile Enterprise Apps Developer Taptera Raises $2 Million From Salesforce, Angels

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Taptera, which builds enterprise iPhone and iPad applications, has landed $2 million in Series A financing in a round led by well-known Silicon Valley investor (and former Oracle exec) Terence Garnett, who will also be joining the startup’s board.

Other participants in the round include Salesforce.com and a slew of company CEOs and professional investors, including M.R. Rangaswami and former… → Read More

June 7th, 2011

Exclusive: Salesforce Invests In Video Messaging Startup (And Skype Rival) VSee

VSee, a video collaboration service provider, has received a capital injection from Salesforce, TechCrunch has learned. The amount was not disclosed, but we’ve been informed that the investment amounted to ‘multiple millions of dollars’.

Coinciding with the investment announcement, the company today announced the upcoming release of ‘One-Click Collaboration’, which it calls a ‘no install… → Read More

March 31st, 2011

Why Salesforce Overpaid For Radian6

As you may have heard, yesterday Salesforce announced the $326 million purchase of social media monitoring company Radian6, the CRM company’s largest acquisition to date. While we know that Salesforce has been actively pushing its social strategy with the debut of a Twitter and Facebook-like Chatter and the Service Cloud 3, $300-million plus is a lot of money for the CRM giant to shell out for a… → Read More

March 30th, 2011

Salesforce Buys Social Media Monitoring Company Radian6 For $326 Million

Cloud computing giant Salesforce.com has acquired social media monitoring company Radian6 for approximately $276 million in cash and $50 million in stock, net of cash. In addition, approximately $10 million in stock and $4 million in cash will be issued to Radian6′s founders (subject to vesting conditions over two years).

Radian6 helps clients like Dell, GE, Kodak and UPS monitor, analyze and→ Read More

January 7th, 2011

Ask a VC: Why SaaS Is More than a New Business Model, Plus Salesforce v. Yammer v. Jive (TCTV)

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Who cares about enterprise software? Apparently you do. Even though I posted this solicitation for Ask a VC questions late on a Thursday, I woke up this morning to one of the better inboxes of questions since the show began.

Our guest in your virtual hot seat was Jason Green of Emergence Capital. Like a lot of things in tech, Green is a believer that the hype in software-as-a-service may have… → Read More

December 8th, 2010

Salesforce.com Buys Heroku For $212 Million In Cash

Salesforce.com has just announced that it is acquiring Heroku, which provides a Ruby application platform-as-a-service, for approximately $212 million in cash.

That’s one hell of an exit for the startup, which was founded in 2007 and has raised only $13 million in funding. → Read More

November 24th, 2010

Salesforce.com Appoints Tech Heavyweight JP Rangaswami As Chief Scientist

Enterprise cloud computing company Salesforce.com this morning announced the appointment of JP Rangaswami, an internationally acclaimed thought leader in the tech industry, to the newly created position of Chief Scientist.

Rangaswami, an expert in enterprise software, had recently stepped down from a similar position at BT Group, after nearly five years with the company. → Read More

November 24th, 2010

Salesforce.com Appoints Tech Heavyweight JP Rangaswami As Chief Scientist

Enterprise cloud computing company Salesforce.com this morning announced the appointment of JP Rangaswami, an internationally acclaimed thought leader in the tech industry, to the newly created position of Chief Scientist.

Rangaswami, an expert in enterprise software, had recently stepped down from a similar position at BT Group, after nearly five years with the company. → Read More

August 4th, 2010

Microsoft And Salesforce Agree To Agree On Patents (For A Fee)

It’s no secret that Microsoft and Salesforce just plain don’t like each other (remember when Microsoft communications head Frank Shaw basically said that Salesforce CEO Marc Benioff is obsessed with them?). In fact, the two companies have spent the last year suing one another over patents. But today they’re announcing that they’ve settled the suit. But Microsoft couldn’t help but get one final jab… → Read More

July 20th, 2010

Cloud Wars: HP Poaches Salesforce Executive Mark Angelino

Mark Angelino, formerly vice president at IBM and President at Sprint, was responsible for the adoption of Salesforce’s sales, call center and platform services in North America from May 2009 until last month.

As you can tell from the screenshot above, he left Salesforce.com in June to become Senior Vice President at another company, but he played coy and marked his new employer’s name ‘Guess… → Read More

July 20th, 2010

Cloud Wars: HP Poaches Salesforce Executive Mark Angelino

Mark Angelino, formerly vice president at IBM and President at Sprint, was responsible for the adoption of Salesforce’s sales, call center and platform services in North America from May 2009 until last month.

As you can tell from the screenshot above, he left Salesforce.com in June to become Senior Vice President at another company, but he played coy and marked his new employer’s name ‘Guess… → Read More

June 8th, 2010

Why Japan Matters: iPad Mania, Cloud Computing, And Social Intelligence

Editor’s note: Marc Benioff, chairman and CEO of salesforce.com, really loves Japan. And if you are a startup founder or tech executive, he thinks you should too. He explains why in this guest post, culled from observations from his most recent visit.

Thousands of people lined up last week to buy iPads. And, if you didn’t notice them, it’s because they were in Tokyo.

I’ve been living in… → Read More

May 12th, 2010

Fujitsu, Salesforce Expand Partnership To Help Companies Move To The Cloud

Fujitsu and Salesforce.com today announced that they are expanding their global 7-year partnership, establishing the IT company as one of Salesforce’s global systems integrators.

Fujitsu in a statement said it will be making significant investments in bolstering its consulting and sales capability. → Read More

October 13th, 2009

Ellison Frenemy Benioff Takes The Stage At Oracle OpenWorld

Salesforce.com CEO and founder Marc Benioff took the stage today at Oracle OpenWorld. The fact that Benioff is making an appearance is very strange considering Benioff and Oracle CEO Larry Ellison have been at odds over the past year. They are the perfect Frenemies. Taking the stage with Benioff is Michael Dell, which isn’t surprising considering the recent partnership between Dell computers and… → Read More

September 8th, 2009

Everything You Need To Know About Salesforce's Service Cloud 2

In Salesforce.com’s most recent earnings call, Salesforce founder and CEO Marc Benioff strongly emphasized that the Service Cloud, which was launched in January, was one of the fastest growing segments of the company’s business. A customer service SaaS application, the Service Cloud has quickly accumulated 8,000 customers and has gained a 55 percent market share in the customer service platform… → Read More

August 25th, 2009

Salesforce Opens Up Force.com Platform To Outside Partners

Salesforce.com has continued to expand the capabilities of Force.com, its platform to build and deploy enterprise applications. The company recently rolled out Force.com Sites, which lets companies build and run their applications for internal use as well as for public use on Salesforce.com cloud computing platform. Today, Salesforce will be opening up an additional distribution channel off of… → Read More