Plaxo has had its fair share of ups and downs. Back in 2006, the company famously wrestled with spamming allegations and was later the subject of controversy over the screen scraping techniques it used to pull contacts from Facebook. (Which led to the infamous “Scoblegate”.)
With its launch of Pulse in 2007, Plaxo expanded into the social networking space, going beyond the address book to aggregate information feeds, like Flickr photos and calendars. Though the results were mixed (if not poor), its core business was attractive enough to draw the attention of Comcast, which acquired Plaxo for $150 million the following year. Since then, the company has tried to distance itself from its somewhat controversial past. → Read More
Back in March, long-time Plaxo President and CEO Ben Golub left the social address book company after five years. Today, he’s announcing his next move — he’s taking the reins at Gluster, a startup that offers an open source software solution for storing very large amounts of unstructured data. Golub will replace current CEO Hitesh Chellani who is transitioning to become VP of Operations.
Golub says that during his time at Plaxo he experienced the struggles web companies have to go through to serve large amounts of data to large numbers of customers, which often involved quickly adding large amounts of storage capacity. → Read More
As we become tethered to a growing number of social media sites, the contact information of our social network inevitably becomes more fragmented. Digital address books and tools like Gist, Xobni and Plaxo are trying to organize the white noise but no one has created the definitive hub.
Plaxo wants to be the Google of digital address books but the newly minted CEO, Justin Miller, knows it will be a difficult and long slog.
Calling itself “Your Address Book For Life,” Plaxo synchs your address books and pulls in social data from more than 30 sites (like Twitter, Yelp, Flickr) through its Pulse service. The site currently has 20 million members in the Plaxo network and hosts roughly 50 million address books— online address book page views are up 100% year over year according to VP of Marketing, John McCrea. Miller and McCrea dropped by our office to chat about their long term strategy, cleaning up their image and working with Facebook (video ahead). → Read More
Plaxo President and CEO Ben Golub is leaving the company he’s led for the last five years, we’ve confirmed. Golub will be replaced by Justin Miller, who has been Plaxo’s General Manager for the last few months. As part of the transition, long-time Plaxo employee Ryan King will become Chief Operating Officer. Golub hasn’t yet shared his plans for the future, but we’ll have more information on those and other recent developments at Plaxo in the next few weeks.
A lot has happened at Plaxo in the five years since Golub joined. The company, which builds software to help consolidate all of your contact information into a single address book (among other things), was acquired by Comcast in May 2008 for between $150 and $170 million. → Read More
Google may have hired Plaxo’s Chief Technology Officer Joseph Smarr late last year, but it’s Yahoo that’s finally adding the 8-year old idea of turning the address book model upside down and letting people subscribe to it rather than keep their own quickly outdated lists. They’ve launched a new feature called “Share my info” in Yahoo Contacts that is, like the old Plaxo product, a way to subscribe to contact information and have it automatically updated.
Instead of updating your friends’ contact information when it changes, your friends just do it for themselves and then everyone with permission to get that information automatically has their address book updated.
It saves a lot of hassle and it was brilliant when Plaxo launched it in 2002. → Read More
Back in June, Google lost Kevin Marks, one of the social web’s main proponents within the company. Today, they’ve gained a new one: Joseph Smarr.
Smarr is joining Google to “help drive a new company-wide focus on the future of the Social Web,” he writes on his personal blog today. And it seems like a good fit considering that he had been doing things of that nature for Plaxo for nearly 8 years now. In fact, he was the first non-founder to join Plaxo and helped take the social contact list from a tiny company to one that was bought by Comcast last year for $150 million. Most recently, Smarr was officially Plaxo’s Chief Technology Officer. → Read More
Sean Parker is no stranger to Internet success. He’s 28 years old and has already helped start four very well-known services on the web: Napster, Plaxo, Causes, and of course, Facebook. And now he’s taking his impressive resume to Yammer, where he is joining the enterprise microblogging service’s Board of Directors, we’ve learned.
Yammer, which won the top prize at last year’s TechCrunch50, recently rolled out a bunch of updates to its web version, as well as its Adobe Air-based desktop client. We use the service on a daily basis for work, and those of us with iPhones are all eagerly awaiting the release of the new version of the iPhone app with Push Notifications. → Read More
Glynx, not to be confused with the recently released Ginx, is taking a peer-to-peer approach to identity management and in the process promises to help its users take back control of their online identities. After downloading the Glynx software to either a PC or a Mac, you have a Plaxo-like contact manager for online contacts, email addresses and phone numbers, except there is no central directory. Instead, Glynx has a directory it calls the “Blackpages” that exists spread out on user’s computers. You can look up specific IDs of people you know by entering their email addresses or mobile numbers, but you can’t do browse it indiscriminately (this feature is supposed to make it more difficult for spammers to exploit the directory).
Glynx allows you to import your contacts from Outlook, Skype, and Facebook. It also offers a rich presence management tool that tells you when your Glynx contacts are online and the best way to contact them at any given moment. Finally, your Glynx ID also serves as an OpenID, making it easier to maintain a single identity across the Web. → Read More
Today, Google and Plaxo released a hybrid protocol that combines OpenID, the open online identity standard, with OAuth, the secure data portability standard. Too often, when a Website wants to import your contacts from another Web service, it asks for your login and pasowrd credentials. OAuth gets around that by sending you back to the original site where you login and authorize the one-time transfer of data. It is much more secure. And now it works with OpenID.
So far, this is just a test between Plaxo and Google, where a Plaxo member can invite someone via Gmail. Plaxo marketing VP John McCrea argues that this approach is: → Read More
You may not know it, but you probably have an OpenID. If you have a Yahoo account, you have an OpenID. If you have a Windows Live account, you will soon have an OpenID. And today, if you have a Google e-mail account, you can also start using your Gmail address as an OpenID.
By joining the OpenID movement, Google completes the trifecta and adds all of its Gmail users to the hundreds of millions of Yahoo and Windows Live accounts that can also be used as a single login for any Website that accepts OpenID. While Google is more than happy to become an issuer of OpenIDs, what is not so clear is whether it will accept other OpenIDs for people who want to sign up for Google services. → Read More
Twitter is living up to its promise to open up its data stream as much as possible to developers. While I was negotiating with Twitter cofounder Evan Williams to sit down and do a video interview at Foo Camp last weekend, Gnip founder Eric Marcoullier was hitting him up to give Gnip, and therefore everyone, Twitter’s XMPP “firehose.” Williams was obviously in a good mood, because I got my interview and, as I just found out today, Eric got his data feed. What does this mean for the average Twitter user? It means that more third party services will start to work better. Today, other than a handful of services like Summize (which was just acquired by Twitter) and Friendfeed, third party apps must talk to Twitter via their normal APIs. Those APIs require applications to send Twitter a request and then get a response. The two way communication creates a big load on Twitter in the aggregate. With XMPP Twitter just sends out all of their data in a constant stream, whether you ask for it or not. The third party, in this case Gnip, takes the data and parses it for further use. Gnip acts as an intermediary between applications that create social content and those that consume it. They take the Twitter feed, which is a list of usernames, Twitter status URLs and time stamps, and make it available to any third party that requests it. Both Plaxo and MyBlogLog are already using the new feed, and more partners will add it immediately. And every third party that takes data from Gnip doesn’t have to take it from Twitter, easing the overall load on Twitter’s servers. For now Gnip is only sending updates for requested users, not the richer data that some applications like Twhirl need to build a Twitter-like desktop environment. Twitter may give Gnip permission to send additional data, like @replies and direct messages, over time (if that last sentence doesn’t mean anything to you, it means you aren’t a crazy-heavy Twitter user, just disregard it). What this means is that Twitter is taking yet another step towards openness and leaning on outside parties to help them with scaling issues. Battle Over: Twitter Open Up To Gnip. Read more at TechcrunchIT >> CrunchBase Information Gnip Twitter Information provided by CrunchBase → Read More
The rumors were accurate: Comcast will announce their acquisition of social contact list Plaxo today. Financial terms are not being disclosed, but the purchase price is between $150 and $170 million. Plaxo, which was founded in 2002, has raised just under $30 million in venture capital. Plaxo has been the subject of considerable acquisition rumors lately, with both Google and Facebook named as potential suitors. Plaxo says they will remain an independent organization in Silicon Valley. It will report into Comcast Interactive Media, which is a division of Comcast that develops and operates Internet businesses focused on entertainment, information and communication. More from Plaxo’s CEO Ben Golub: Plaxo and Comcast have been working together for the past year on a number of initiatives. Plaxo is providing the universal address book for Comcast’s SmartZone communications center (slated to launch later this year), and we are also now hosting all of the address book accounts for Comcast webmail users. Our partnership has already more than doubled the reach of the Plaxo network, bringing the total number of accounts to nearly 50 million. Together, we intend to deliver on a vision of making “social media” a natural part of the lives of regular people, not just early-adopters. For example, you should be able to securely post family photos online in Pulse, and have them viewable by any of your family members, whether they are online, at work, on their mobile device, or in their living room watching TV. And you should be able to discover new shows to watch, based on what your friends and coworkers have recommended. So, what about current Plaxo members? The services you know and enjoy from Plaxo will not only continue, but will continue to evolve and improve. In addition, both of our services benefit from “network effect,” which is to say that the more people who use them, the more useful they become. On Monday I had an impromptu interview with Plaxo VP Marketing John McCrea and Chief Architect Joseph Smarr. They still had their poker faces on with regard to the acquisition: http://qik.com/player.swf?streamname=480f08e7336849209ae3f175470b273b&vid=77202&playback=false&polling=false&user=techcrunch&userlock=true&islive=&username=anonymous This ends a long and sometimes troubled history for Plaxo, which was founded by Sean Parker, Minh Nguyen and two Stanford engineering students, Todd Masonis and Cameron Ring, in 2002. In 2006 the company finally abandoned it’s hated “viral” feature that tricked users into spamming their entire address book with Plaxo invitations. More → Read More
Don’t they say good things come in threes? Well, regardless, we’ve heard from multiple sources that Google will launch a new product on Monday called “Friend Connect,” which will be a set of APIs for Open Social participants to pull profile information from social networks into third party websites. MySpace launched Data Availability on Thursday, a competing product. Yesterday, in a suspiciously timed pre-release announcement, we heard about Facebook Connect, another similar product (with a nearly identical name to Google’s Friend Connect). Like Data Availability and Facebook Connect, Google’s Friend Connect will be a way to securely send personal profile data, including friend lists, presence/status information, etc., to third party applications, say our sources. The primary benefit of these services is to allow users to maintain a single friends list and to coordinate social activities across different sites that perform different services. See my post on the Centralized Me for more of my thoughts on this. The reason these companies are rushing to get products out the door is because whoever is a player in this space is likely to control user data over the long run. If users don’t have to put profile and friend information into multiple sites, they will gravitate towards one site that they identify with, and then allow other sites to access that data. The desire to own user identities over the long run is also causing the big Internet companies, in my opinion, to rush to become OpenID issuers (but not relying parties). If what we hear is correct, Google’s offering may not be as attractive as MySpace’s and Facebook’s. Google may be keeping a tighter reign on data, requiring third parties to show it directly from Google’s servers in an iframe. By contract, MySpace and Facebook are sending data via an API and trusting third parties not to abuse it (with strict terms of service in case they violate that trust). That flexibility also allows those third parties to do more with the data, including combining it with their own data before displaying it. We’ll have to wait until Monday for the exact details, though. But what’s clear is that Google wants to get in between social networks and the web sites that want to access their data. By controlling the flow through Open Social and the new Friend Connect product, they can effectively become a huge social network without actually having a, → Read More
This is my last post at TechCrunch as a full time writer (I may yet do the occasional guest post). It’s exactly 12 months to the day since I started writing here and the date seemed like a good time to go. I won’t bore you with a self indulgent retrospective; if you are interested in my reasons and thoughts I did a podcast with my old site The Blog Herald yesterday – listen to here. We cover some amazing startups here at TechCrunch, and for every service we cover there’s probably a dozen we miss as well, given the hyper-inflated nature of the second great web boom. You can appreciate a service without ever actually going on to use it, but the better ones can change the way you interact with the web or run your working day. I thought as this is my last major post here that I’d share some of the services that I actually use. I started using most of them based on posts at TechCrunch, so if you like these turned out to be my practical standouts in the sea of noise. Evernote Evernote has completely changed the way I deal with paper (yes, old fashioned paper). Its been described as everything from a scrap collection through to a bookmarking service, but at its core its a database service with industrial strength OCR capabilities. To use, you can clip data or a link, type a note, add a photo (with support for webcams) or scan info in. Everything added can be tagged and indexed, and is searchable via the text within each document, for example a wine label with no other information becomes searchable by every word on the label itself. I scan every paper bill or letter I receive, allowing me to shred/ dispose of them cutting down on the need to file things manually. More importantly it cuts out the need to have to go through my filing cabinet searching for the bill later. The service has a desktop client and web interface, so you have the security of knowing that your scanned documents always have a local copy, but if you’re at another computer or on the go, you can easily access the same data. See Erick’s review here. → Read More
Okay, making Plaxo look lame isn’t that hard. But as Plaxo has been groping around the past year trying to turn itself into a social network to attract a buyer (cough, Comcast), a little startup in the Netherlands called Soocial has been building a kick-ass contact management service that syncs all of your contacts between your desktop, cell phone, and a growing list of Web services. This company won one of the vote-in demo spots at the Next Web conference in Amsterdam (CEO Stefan Fountain pictured above), and their video demo featuring David Hasselhoff (shown below) stole the show. TechCrunch has 300 invites to the beta that you can grab here. Soocial is not yet everything it could be, but it has a lot of potential, and its approach to syncing contacts is the right one. Right now, it supports an impressive 400 phones, contacts in Gmail, 37Signals’ Highrise CRM app, and contacts in your Mac address book on your desktop. (You gotta love a startup whose beta software works only on a Mac.) Support for Outllook on Windows machines is coming soon, as is syncing with LinkedIn, and contacts in Windows Live and Yahoo. With all of these services and devices, if you add a contact in one, it updates your contact list and details everywhere else. This two-way syncing is what is really impressive. It even works with the iPhone, although only by syncing through iTunes on the desktop. Soocial also has a lame Facebook app, because Facebook does not allow syncing of contacts yet. As more services open up with data portability and open APIs, Soocial will add them as well. All Soocial wants to do is sync your contacts no matter where you keep them. It is not trying to be a social network, and it is not trying to grow by spamming its users friends. “Not everybody has friends, but everybody has contacts,” says Fountain. The startup is based in Arnhem, the Netherlands, and has raised 300,000 Euros from angel investors. It was founded in November, 2006. The business model is unclear, but the founders hope to be able to charge subscriptions to power users. Enjoy the video: Hassle Free from Soocial on Vimeo. (Photo by Anne Helmond) CrunchBase Information Soocial Plaxo Zyb Information provided by CrunchBase → Read More
San Diego based FanBox from mobile solutions company SMS.ac offers a variety of services. From its front page it offers a reasonable web desktop package, complete with wordprocessing, IM and online storage. A social networking service is included, and the holding company sms.ac offers premium SMS services. It sounds like a run of the mill package, except that like Plaxo in the past, FanBox spams potential signups by accessing the address books of its registered users. At least that’s what others have said, however I don’t recognize any of the names in the spam I’m now regularly receiving from the service, so it may well just be broad scale spamming of anyone and everyone. I couldn’t find a lot of history on the company (in particular who bankrolled it). According to Wikipedia, Sms.ac was founded in 2001 and has over 50 million registered users worldwide. As an SMS provider the company has been accused of spamming people in the past, and a search of our archives found mention of the company in the comment threads on the Plaxo spam posts. FanBox has been spamming people from at least the middle of last year. A search for “FanBox spam” in Google gives 5710 hits. The spam from FanBox comes in a number of forms: Registration Spam You receive an email informing you that you’ve signed up for Fanbox and to click on the link to retrieve your password Fan spam [name]@Fanbox wants to be your loyal fan Hi [name from your email] I’d note in my case it’s always my gmail account name, which isn’t my actual name but my company name Yvonna@ FanBox wants to be your loyal fan! Automatically sign in to view Yvonna@ FanBox’s profile and/or photo, and accept or reject her fan request. Question spam Subject: Karen has asked you a question on FanBox Karen asked you a question. View the question and answer it. Following the link usually takes you to a really vague and random question, like “Would you tell a lie if you knew it would not hurt anyone?” Others have recommended that you should not click on FanBox links and most definitely not give them log in details for your email service. It’s wise advice. To be fair though they are not the only people spamming my inbox at the moment, I still haven’t got around to blocking emails from Facebook apps, but → Read More
Facebook is planning on allowing users to add activities from third party social networking site directly into their Facebook news feed, we’ve confirmed. The goal is to centralize all that activity in one place. Third parties can already integrate directly today via the Facebook API, Beacon and the Facebook Platform, but adoption from these companies, which are indirectly also competing with Facebook, has been slow. Now, users can add the content stream directly. Users simply tell Facebook what third party services they use the most, along with their credentials or public feed for the site. The content stream is then pulled into your Facebook News Feed. What this means: in your friends news feed, you may start to see more content from Flickr, Twitter, Digg and other third party services. This competes directly with what a number of startups are doing – namely FriendFeed, Plaxo Pulse and the more recently launched Iminta. This is certainly an opening up of Facebook. And given that so many tens of millions of users spend so much time on the site already, it could remove the wind from the FriendFeed/Plaxo sails. But don’t expect to see a RSS feed or widgets showing what you or your friends are up to any time soon. The data feeds that Facebook opened up last year do not extend to the News Feed. And from what we hear, Facebook hasn’t made a decision to open it up yet. Until they do, there is still plenty of breathing room for competitors. CrunchBase Information Facebook FriendFeed Information provided by CrunchBase → Read More
Plaxo finally got bought, say valley whispers, and blog after blog have speculated incorrectly about who the buyer might be (first Facebook, then Google). Finally, someone may have gotten it right – Valleywag is saying that Comcast is the buyer, for $175m. That makes sense based on what we heard earlier today, too: that one of the cable players bought them, for something just under the $200 million previously rumored. Comcast is the most active buyer in the bunch. In fact, they’re getting a bit of a reputation as the guys who’ll look at any deal, and don’t quibble much on price. If no one else will take you, there’s always Comcast. To be fair, some of my disdain for Comcast exists solely because they supply my cable and Internet at home, and really really suck at it. I believe I’ve spoken to every customer service rep they employ. Plaxo did around $5 million in 2006 revenue, doubling that to $10-$12 million in 2007. 2008 projections are $20-$25 million. The company has 1.8 million worldwide visitors per month (Comscore). CrunchBase Information Plaxo Information provided by CrunchBase → Read More
