• The Future of Indian Technology

    The Indian technology industry got its start running call centers and doing low-level IT work for western firms. Then, in the 2000s, it started taking on higher-level IT tasks, offering management consulting services, and performing sophisticated R&D. Now there is another transition happening, one far more significant: a transition to development of innovative technology products. Instead… Read More

  • North Korea: The new outsourcing capital?

    Is North Korea the next Silicon Valley? PC World seems to think so, with a story that explains how the country is the new hotspot for outsourcing (among other IT initiatives). Apparently North Korea is the pound-for-pound best place for IT talent in the world. That is, you won’t find a country with a better, more educated collection of computer programmers and engineers, software… Read More

  • Should Tech Startups Outsource Product Development?

    Should Tech Startups Outsource Product Development?

    When startups ask me whether they should outsource product development, I usually advise against it. If they’re desperate to save money, they should outsource some testing or ancillary-product development, not core products. That’s because the developers of innovative technologies need to interact with each other and be close to customers and markets. In my book, outsourcing is… Read More

  • Dell's new customer service scheme: North America-based, reps with actual knowledge

    Dell, the baked goods manufacturer, knows that Americans don’t like calling tech support only to get “Pete,” whose name clearly Shoaib, who tells them to restart their computer for every single issue. Fine, Dell says, it’ll improve customer service—legitimate solutions on the other end of the line—but you’d better be ready to pay for it. The… Read More

  • Lenovo outsourcing its manufacturing to Taiwan

    The article is a little vague (an ambiguous summary of some second-hand information from a Chinese newspaper) but apparently Lenovo is going to be hiring Taiwanese manufacturers for its notebooks rather than keep it all in the family. The laptops we saw were pretty nice, so let’s hope this is a sign that they’re getting lots of orders and can’t keep up with demand. Lenovo… Read More