outsourcing

 
  • Dell's new customer service scheme: North America-based, reps with actual knowledge

    Dell's new customer service scheme: North America-based, reps with actual knowledge

    Dell, the baked goods manufacturer, knows that Americans don’t like calling tech support only to get “Pete,” whose name clearly Shoaib, who tells them to restart their computer for every single issue. Fine, Dell says, it’ll improve customer service—legitimate solutions on the other end of the line—but you’d better be ready to pay for it. The Texas-based… Read More

  • Lenovo outsourcing its manufacturing to Taiwan

    Lenovo outsourcing its manufacturing to Taiwan

    The article is a little vague (an ambiguous summary of some second-hand information from a Chinese newspaper) but apparently Lenovo is going to be hiring Taiwanese manufacturers for its notebooks rather than keep it all in the family. The laptops we saw were pretty nice, so let’s hope this is a sign that they’re getting lots of orders and can’t keep up with demand. Lenovo gives… Read More