When <a href="https://techcrunch.com/2011/08/24/napkin-labs-lets-brands-better-understand-their-customers-and-turn-them-into-collaborators/">we wrote about Napkin Labs last year</a>, the Boulder-based
<a href="http://www.crunchbase.com/person/riley-gibson">Riley Gibson</a> is the CEO and co-founder of the Boulder based <a href="http://www.crunchbase.com/company/napkin-labs">Napkin Labs</a>, a st
Social networks like Facebook and Twitter act as truly effective channels by which companies can interact with their customers and receive near-instantaneous feedback on their products and brands. Of