October 30th, 2012

Helpshift Gets $3.2M From Nexus, True Ventures To Build The Salesforce Of Mobile CRM

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Last year, Abinash Tripathy and Baishampayan Ghose founded Helpshift to address what they perceived to be a significantly underserved market in customer service: Mobile. After months of testing their mobile solution, the startup is getting ready to pull the curtains back on its business and, to do that, it is today announcing that it has closed a $3.2 million round of seed financing, led by True… → Read More

October 4th, 2012

How The New Base CRM Mobile Apps Expose Market Leader Weaknesses

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Ubiquity and intelligence are the two maxims of the post-PC world that Base places most importance on in its mobile CRM service.

It makes sense. I have talked to several companies that see an opportunity in disrupting traditional CRM tools built for the desktop and the web. Salesforce.com for instance, came into the market more than ten years ago, long before mobile emerged. → Read More