Customer support startup Zendesk is partnering with knowledge base company MindTouch today to offer a social help solution for customer service agents. Now support agents using Zendesk’s customer support SaaS, can query a MindTouch-powered knowledge base for quick answers. The idea is that customer support agents can share their knowledge base with other support agents to improve service to… → Read More
Opensource wiki developer Mindtouch today has launched several new features in its opensource, wiki-like collaboration platform for enterprises. This includes the ability to add video to MindTouch wikis, package applications built in MindTouch for distribution, and stage content on wikis.
MindTouch’s platform connects teams, enterprise systems, web services and Web 2.0 applications with IT… → Read More
Opensource wiki developer MindTouch has released a desktop suite of productivity tools that lets you publish and edit information from Windows applications to MindTouch’s wiki. MindTouch’s portal connects teams, enterprise systems, web services and Web 2.0 applications with IT governance, enabling users to access, publish and organize data and systems. Customers include Mozilla, Microsoft… → Read More