In the world of business, social media, led by Twitter, is forcing companies to augment the offshoring of reactive customer service with the nearshoring of proactive customer engagement. The conversations that power social media are sparking a sense of urgency to identify influential voices and talk to customers in a place and time of their choosing (generally, in public and online).
For… → Read More
Distributed call-center outsourcing service LiveOps has launched Livework, new venture that uses crowdsourcing to manage and implement a workforce in the cloud. Livework lets businesses outsource process work to distributed teams of experts and agents, all in a dynamic, on-demand environment in the cloud. Livework is basically a marketplace for outsourcing projects. Any client can advertise the… → Read More
Distributed call-center outsourcing service LiveOps has announced the closure of a Series C round of funding for $28 Million. The round was lead by Benchmark Capital, a new investor in the company and a fund that rarely makes later stage investments. Benchmark’s investments in the consumer space, which more readers here may be familiar with, include Pageflakes, Bebo and Yelp among… → Read More
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