liveops

  • Twilio Partners With Google And LiveOps To Launch A Chrome OS-Based Call Center In A Box

    Twilio Partners With Google And LiveOps To Launch A Chrome OS-Based Call Center In A Box

    Setting up a call center is a major undertaking, and by the time it is up and running, the hardware that powers most of the phone connections is already out of date. Twilio, which has long offered the kind of APIs and services that allow companies to recreate their physical communications hardware in software, today launched a new service for call centers in partnership with Google and LiveOps. Read More

  • LiveOps Raises Another $30M, Acquires UserEvents To Expand Its Cloud Contact Center Platform

    LiveOps Raises Another $30M, Acquires UserEvents To Expand Its Cloud Contact Center Platform

    LiveOps, an early mover in the area of cloud-based enterprise services — focusing specifically on contact center and customer service — is today announcing a $30 million round of funding; the creation of a new subsidiary structure, LiveOps Cloud Platform and LiveOps Agent Services; and a new acquisition — the Canadian startup UserEvents — to help fill out the… Read More

  • Real-Time Conversations Hasten Social CRM

    Real-Time Conversations Hasten Social CRM

    In the world of business, social media, led by Twitter, is forcing companies to augment the offshoring of reactive customer service with the nearshoring of proactive customer engagement. The conversations that power social media are sparking a sense of urgency to identify influential voices and talk to customers in a place and time of their choosing (generally, in public and online). For… Read More

  • Cloudsourcing 101: LiveOps Launches Livework, Brings Crowdsourcing To Outsourcing

    Cloudsourcing 101: LiveOps Launches Livework, Brings Crowdsourcing To Outsourcing

    Distributed call-center outsourcing service LiveOps has launched Livework, new venture that uses crowdsourcing to manage and implement a workforce in the cloud. Livework lets businesses outsource process work to distributed teams of experts and agents, all in a dynamic, on-demand environment in the cloud. Livework is basically a marketplace for outsourcing projects. Any client can advertise… Read More

  • LiveOps Raises $28m More

    Distributed call-center outsourcing service LiveOps has announced the closure of a Series C round of funding for $28 Million.  The round was lead by Benchmark Capital, a new investor in the company and a fund that rarely makes later stage investments.  Benchmark’s investments in the consumer space, which more readers here may be familiar with, include Pageflakes, Bebo and Yelp… Read More