When I met Kampyle CEO Ariel Finkelstein last week, the first words that came out of his mouth were: “Can you tell me who the hell are these people that sit over there in the Valley and invent all these stupid terms like ‘Pivot’ … ?!” He then went on to tell me about the company’s most important product insight since launch and how it is changing their business.
When Kampyle launched three years ago, the company had a clear product vision: A platform for site owners that gives them an easy way to aggregate and then follow-up on user feedback. The idea was to combine ‘feedback analytics’ with traditional Web analytics. The theory went that by helping companies close their feedback loop, they could better understand and serve their users and customers. The theory became practice, and Kampyle has been growing in every KPI since. → Read More
Kamyple , maker of a user feedback analytics platform, is finally confirming a round of financing it closed in 2009. I had a chance to sit down with Kampyle CEO Ariel Finkelstein who officially confirmed that Carmel Ventures led the company’s $1M Series A round, closed back in January 2009. He also shared with me that the company has begun beta testing a new feedback product for downloadable applications.
Last year was a pivotal one in the life of Kampyle, which complemented its round of financing with a blow-out year across all KPI’s. Customer growth rate surged 600%, up 25,000 for a total of 35,000 (although Finkelstein did not share how many of these are paying customers). → Read More
Instead of dwelling on whether an economic apocalypse is about to loom upon us, some startups are plugging away at improving their products. Israeli Kampyle is a case-in-point. Today the company is extending its feedback analytics platform from websites to client software—with a specific focus on the installation process, a major pain point for client applications. → Read More
Kampyle has integrated its user feedback management platform into Google Analytics and Nuconomy to provide side-by-side analysis of user feedback and website analytics. Since the launch of its platform last March, Kampyle has been implemented by over 1,500 websites whose users have generated over 100,000 feedback messages collectively. The company claims that small sites average one to five feedback messages per day, medium sites average 20-30, and large sites average 50-1,000. Kampyle presents the most value to these large sites, which must manage their feedback effectively or drown in a sea of suggestions. Kampyle naturally got the idea to integrate into website analytics from user feedback. The startup found that users would often keep two browser tabs open at once: one for Google Analytics and one for its own dashboard. Tracking analytics and feedback side-by-side allows website owners to keep a closer eye on usage patterns and quickly identify technical and usability issues. The integration is also meant to help with A/B testing and the measurement of other changes to a site, such as the addition of new pages or sections and how they affect user behavior. Kampyle has been integrated into Google Analytics by way of a greasemonkey script. Publishers must install a Firefox Add-on to enable the functionality (no other browser is supported at this time). The integration with Nuconomy, a next generation web analytics platform, is far “cleaner” since both companies are in Yossi Vardi’s portfolio. The two companies worked out a private API that enables users to view feedback messages related to particular pages and then hop over to analyze engagement and interaction analytics for the same pages in Nuconomy. Beyond these integrations, Kampyle has also added 60 language translations to its feedback form. Forms created in English can now be instantly deployed in French, German, or any of the other available languages. A greater degree of customization is also now available with categories, sub-categories, colors, icons and feedback button styles. CrunchBase Information Kampyle Nuconomy Information provided by CrunchBase → Read More
One of the key ingredients to success on the Web is rapid iteration, and to do so, eliciting user feedback is a must. As we know, TechCrunch is a breeding ground for avid beta testers keen to provide input and suggestions. Yet, more often than not, when we do offer feedback to a site all we receive in return is an auto-reply, thank-you email. When was the last time you submitted feedback to a site that was then followed up with an actual acknowledgment that the bug was fixed or the feature integrated? My guess, not very often. Kampyle—yet another Yossi Vardi startup from Israel—has developed a feedback management platform aimed at assisting site owners better manage this feedback loop and, along the way, increase customer loyalty and satisfaction. The underlying premise here being that users expect not only to be heard, but also responded to. This is especially true when providing feedback on services, products or customer experiences. Sites that manage their feedback right end up with deeper customer engagement, lower shopping cart abandonment, and better usability. There are four moving parts in Kampyle’s feedback analysis platform: 1. Collection: A feedback collection form (see screenshot on right) is launched through buttons scattered across a site. Kampyle will roll out advanced customization options throughout the coming weeks. 2. Analysis: Kampyle provides user feedback along with contextual data such as screen resolution, browser type, operating system, etc. Slicing and grouping functionality delivers a greater understanding of why an issue occurred, which ultimately translates into what to do about it. 3. Management: Data and suggested corrective actions are arranged in intuitive dashboards. Data is exportable to XML & Excel. Nothing much to write home about here. 4. Action: CRM-like functionality completes the feedback loop by allowing site owners to inform groups and individual users of the corrective action they have taken. The notification even includes a link to where the fix was made and offers a thumbs-up/down rating to further express satisfaction. All-in-all a wide variety of companies can benefit from a service such as Kampyle’s, which is bridging the gap between CRM and site-side analytics. Extending the CRM functionality to piggyback on full-blown CRM platforms such as SalesForce, SugarCRM, and even Zoho would go a long way in popularizing the service. Kamplye is still in closed beta so pricing is yet to be established, but once the service is commercially available → Read More
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