help desk software

Zendesk terminates $4.1B SurveyMonkey acquisition after its own investors reject deal

Zendesk announced today that it was walking away from the proposed $4.1 billion deal to buy Momentive, the owners of SurveyMonkey, after stockholders rejected the deal. The announcement comes just two

Zendesk spurns $17B private equity takeover offer

This deal was just too aggressive a bargain hunt to swallow. Whether the company's activist investors agree, time will tell.

Fathom raises $4.7M for its AI notetaker

Fathom, a startup that is building an AI notetaker for Zoom, today announced that it has raised a $4.7 million seed round from a range of early-stage investors, including Zoom’s own Apps Fund. O

Frame AI raises $6.3M Series A to help understand customers across channels

Frame AI, a New York City startup that uses artificial intelligence and machine learning to help companies understand their customers better across multiple channels, announced a $6.3 million Series A

Zendesk’s latest tools designed to give fuller view of the customer

Like many technology companies, Zendesk made the tough decision to cancel its Zendesk Relate customer conference this week in Miami amid COVID-19 health concerns. That doesn’t mean the announcem

Moveworks snags $75M Series B to resolve help desk tickets with AI

Moveworks, a startup using AI to help resolve help desk tickets in an automated fashion, announced a $75 million Series B investment today. The round was led by Iconiq Capital, Kleiner Perkins and Sap

Spoke enhances AI engine to power help desk ticketing system

Spoke, a startup that wants to simplify the way companies add and process help desk tickets using artificial intelligence underpinnings, announced it has enhanced its AI engine to allow for more compl

Zendesk expands beyond the help desk

Zendesk has always been known as a customer service cloud application, and while its focus remains on the customer, it is attempting to expand the mission using data to drive communication and underst

Zoho Seeks To Disrupt IT Helpdesk Market By Offering ServiceDesk For Free

With enterprises looking to achieve cost savings as their top priority in managing their IT systems, the IT help desk market is getting commoditized very fast, leaving little room for any disruptive i