October 2nd, 2012

A Perfected Help Center Could Be Facebook’s First Step Toward The Search Engine Promised Land

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Here’s the deal: Facebook is playing around with search right before our eyes. CEO Mark Zuckerberg even alluded to that fact at Disrupt.

Today, Facebook introduced a revamped Help Center on its site. That might not sound like a big deal at first, but when you think about how many users are on the site daily, it just might be the most important feature that the public company has to offer these… → Read More

October 2nd, 2012

Facebook Redesigns Help Center To Suggest Answers, Completes Roll Out Of Support Dashboard

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Today, Facebook is launching a redesign of its Help Center, with the goal of making it easier for Facebook users to find the information they need and get answers to their questions about the social network’s product and policies. The update includes a new layout and design for the Help Center’s homepage, improved navigation, and the addition of a list of popular questions and top Facebook Pages… → Read More