Get Satisfaction

  • Yammer Gets HootSuite Integration, A New “Inbox” and Its Own Design Improvements Independent of Microsoft

    Yammer Gets HootSuite Integration, A New “Inbox” and Its Own Design Improvements Independent of Microsoft

    Yammer’s first new release under the Microsoft umbrella has nothing to do with Microsoft. It’s not about integrating with Sharepoint or Microsoft Dynamics. It’s about changes to the Yammer platform and a new¬†integration with HootSuite and a number of other third-party apps. The integrations show how the activity stream has emerged as a foundation for social network… Read More

  • Get Satisfaction: Facebook Is Not The First Place People Go To Do Product Research

    Get Satisfaction: Facebook Is Not The First Place People Go To Do Product Research

    Consumers are not in a research mode when they’re on Facebook. Instead, the first place they go to find out about a product is Google or the company web site. That’s according to an internal study by GetSatisfaction, which found that close to 90% of customers go to a company’s website to research products or services. That’s compared to the 12% who use social networks… Read More

  • Get Satisfaction Upgrades Social Customer Support Forum On Facebook

    Customer support startup Get Satisfaction is partnering with social marketing company Involver today to update its Facebook app to become more customer-friendly. Get Satisfaction’s Facebook app, which launched last year, adds a customer support tab for a brand’s Fan Page. Customers can begin wall discussions in the form of four topic types: Ask a Question, Share an Idea, Report… Read More

  • Get Satisfaction Raises $6 Million For Customer Support Forums

    Get Satisfaction Raises $6 Million For Customer Support Forums

    Customer support startup Get Satisfaction has raised $6 million in Series A funding led by Azure Capital Partners with O’Reilly AlphaTech Ventures and First Round Capital participating in the round. The company previously raised $2.3 million in seed funding from investors including SoftTech VC, FreeStyle Capital, and Kapor Capital. Founded in 2007, Get Satisfaction develops and operates… Read More

  • Apparently Satisfied, Lane Becker Steps Down As Get Satisfaction President

    Get Satisfaction has a goal of satisfying users of various services across the web by connecting them with people who actually work for those services. But are they themselves satisfied? Yes, according to co-founder Lane Becker. Though you’ll forgive our slight skepticism as Becker is saying that on his way out the door. Becker, who co-founded the service alongside Thor and Amy Muller… Read More

  • Get Satisfaction Turns To Facebook To Socialize Customer Support


    Two years ago customer support startup Get Satisfaction turned its ear to Twitter to help its clients monitor Twitter for mentions of brands. Get Satisfaction makes a network of customer support forums where customers can post their own questions, ideas, problems, or conversations about a product. Companies can also claim their board and put their own employees on to moderate the boards. Read More

  • Get Satisfaction Raises $2.3 Million In Ongoing Funding Round

    Startup Get Satisfaction has raised $2.3 million in funding according to an SEC filing. It appears that the startup is looking to raise a total of $3.5 million in the round. The company previously raised $2.5 million in funding. Get Satisfaction makes a network of customer support forums where customers can post their own questions, ideas, problems, or conversations about a product. Companies… Read More

  • What Was The Best Of The Web in 2008? A Voter's Guide For The Crunchies.

    Last night we released the finalist names for the Crunchies Awards. Vote here for who you think should win. We’ve set up a site that is pretty self-explanatory, with all of the names of each finalist for every category, along with links to their Websites and Crunchbase profiles where you can learn more about each one before voting. The Crunchies represents the best the Web had to offer… Read More

  • Get Satisfaction's Ear on the Twittersphere

    When Michael’s internet went down last month, he vented his frustration on Twitter. And lo and behold, Comcast actually saw his tweet, reached out to him, and proactively worked to solve his problem. Comcast is unusual in its embrace of the Twittersphere, however, since it actually has someone dedicated to putting out fires there before they tarnish its brand too much. Not all companies… Read More