Customer support startup Get Satisfaction has raised $6 million in Series A funding led by Azure Capital Partners with O’Reilly AlphaTech Ventures and First Round Capital participating in the round. The company previously raised $2.3 million in seed funding from investors including SoftTech VC, FreeStyle Capital, and Kapor Capital.
Founded in 2007, Get Satisfaction develops and operates a network of customer support forums where customers can post their own questions, ideas, problems, or conversations about a product. Companies can also claim their board and put their own employees on to moderate the boards. Zappos, Foursquare, Twitter, Mint.com and Nike have all created customer support communities on the site. Currently there are over 40,000 communities that have been created on the Get Satisfaction platform. → Read More
Get Satisfaction has a goal of satisfying users of various services across the web by connecting them with people who actually work for those services. But are they themselves satisfied? Yes, according to co-founder Lane Becker. Though you’ll forgive our slight skepticism as Becker is saying that on his way out the door.
Becker, who co-founded the service alongside Thor and Amy Muller, has stepped down as President of the company, we’ve learned and confirmed with Becker. Becker says that the move is “all good and positive” and notes that the reason for the move is that the company is “doing well enough that i can afford to take a break.” → Read More
Two years ago customer support startup Get Satisfaction turned its ear to Twitter to help its clients monitor Twitter for mentions of brands. Get Satisfaction makes a network of customer support forums where customers can post their own questions, ideas, problems, or conversations about a product. Companies can also claim their board and put their own employees on to moderate the boards. Tapping into the conversations taking place Twitter and other social media sites is now integral to brands and customer support, as we’ve recently seen with Southwest Airlines. Get Satisfaction is extending its social media coverage today by rolling out the ability to add a support tab to Facebook Fan pages.
As companies turn to Facebook Fan Pages to connect with customers, consumers are increasingly voicing their issues with a particular product or brand on the brand’s Facebook page. But often these complaints or opinions can get lost in the stream. That’s where Get Satisfaction comes in. The startup now allows brands to create a tab on their fan pages, which can be a portal for consumers to express their opinions, complaints or issues with the brand or product. → Read More
Startup Get Satisfaction has raised $2.3 million in funding according to an SEC filing. It appears that the startup is looking to raise a total of $3.5 million in the round. The company previously raised $2.5 million in funding.
Get Satisfaction makes a network of customer support forums where customers can post their own questions, ideas, problems, or conversations about a product. Companies can also claim their board and put their own employees on to moderate the boards. Zappos, Mint.com and Nike have all created customer support communities on the site. Currently there are over 25,000 communities that have been created on the Get Satisfaction platform. → Read More
Last night we released the finalist names for the Crunchies Awards. Vote here for who you think should win. We’ve set up a site that is pretty self-explanatory, with all of the names of each finalist for every category, along with links to their Websites and Crunchbase profiles where you can learn more about each one before voting. The Crunchies represents the best the Web had to offer in 2008, and you get to help choose who will win. Below is a voter’s guide for two of the major categories to get you started.
Best Overall is the big prize. Amazon Web Services makes it as a finalist this year because of the sheer number of startups that are built on top of its cloud computing infrastructure. Facebook won last year, but makes a return as a nominee due to popular demand. Facebook continued to gain massive mainstream adoption in 2008 (with 140 million members now) and launched some major initiatives to extend its social computing platform beyond its site, most notably Facebook Connect (which by itself is a finalist for Best Technology Innovation, going up against Google Friend Connect). But does Facebook deserve to win again? → Read More
When Michael’s internet went down last month, he vented his frustration on Twitter. And lo and behold, Comcast actually saw his tweet, reached out to him, and proactively worked to solve his problem. Comcast is unusual in its embrace of the Twittersphere, however, since it actually has someone dedicated to putting out fires there before they tarnish its brand too much. Not all companies have that level of savviness so Get Satisfaction, a network of customer support forums, has started to monitor Twitter for them. Using Summize’s public APIs, Get Satisfaction now records all of the messages on Twitter that mention brands of supported companies. Did you just complain about your experience on eBay? Go here to see your message seeded as the start of a possible discussion thread. The system’s meant to help companies respond to customer concerns on Twitter, since all followup messages on Get Satisfaction are tweeted back to the original tweeter. Its also meant to create a public dialog around these messages so that other customers can learn from their peers’ experiences. And since much Get Satisfaction is about customers helping customers, it provides a forum for them to do so in a more purposeful way. Get Satisfaction is working on additional functionality that records all the tweets centered around an original tweet. So, in Michael’s Comcast case, the company and its other customers could have better tracked the public’s response to his ordeal. CrunchBase Information Get Satisfaction Twitter Summize Information provided by CrunchBase → Read More
San Francisco, CA
