genius bar

  • An Apple ID Is Now Required For Online Genius Bar Appointments

    An Apple ID Is Now Required For Online Genius Bar Appointments

    Apple is now requiring that all users booking a Genius Bar appointment online sign in with an Apple ID. Previously, users could instead fill out a form with name, address and email in order to book an appointment. When you visit Apple’s online Genius Bar appointment page now, you’ll be prompted to enter your Apple ID and password in order to confirm it. The reasons for this are… Read More

  • NPD: Apple Customers Love The Genius Bar, Mostly Because Service Is Free

    NPD: Apple Customers Love The Genius Bar, Mostly Because Service Is Free

    If you own an Apple product, chances are you’ve paid a visit to the Genius Bar, the magical place in the back of an Apple store where your broken iThings get fixed. It’s a beautiful system, at least that’s what 90 percent of Apple owners think. According to a study by NPD Group, nine of every ten Apple owners are somewhat or much more likely to make another Apple… Read More

  • How to get good service at the Apple Genius Bar

    How to get good service at the Apple Genius Bar

    Image from Vwag John “J to the B” Brownlee had a problem with his brand new MacBook Pro’s SuperDrive. He put in a Samsung press disk (you can’t trust Samsung further than you can throw them, incidentally) and the probably bent a little gate that kept the disk from ejecting – but I doubt he did. In short, he had a constantly spinning CD in his drive he… Read More

  • Some Apple Geniuses Restoring Bricked iPhones

    Some Apple Geniuses Restoring Bricked iPhones

    You know damn well that when you unlocked your iPhone, it’d only be good until the next software update. Don’t kid me. You knew it. Now your iPhone is an expensive paperweight and Apple says you voided your warranty. Try to take it to an Apple Store or send it back to Apple and you’ll get denied. Lucky for you, some Apple employees working the Genius Bar have compassion and… Read More