Today Freshdesk announced Freshdesk Arcade, a new game mechanics system for its web-based help desk software.
Freshdesk Arcade will award points based on several factors, including the amount of time it takes to close a ticket, whether an issue is resolved in one call, and customer satisfaction. Points can be tracked through internal leaderboards, and agents will be able to rise through several… → Read More
Freshdesk, the makers of cloud-based help desk software that allows companies to support their customers through email, phone, website, Facebook and Twitter, are on a mission to compete with the big boys of the space, like Zendesk and Salesforce’s Desk.com. Though it believes that the biggest market opportunity down the road will be in offering a unique brand of cloud-based customer support to the… → Read More
Freshdesk, an Indian startup that offers a cloud-based customer support platform, has raised $5 million in financing led by Tiger Global Management with previous investor Accel Partners participating.
Freshdesk, which competes with Zendesk, offers a simple, online help desk and support ticketing application that supports customers through email, phone, Facebook and Twitter. Customer service… → Read More
Freshdesk, which has raised $1 million in funding from Accel Partners, is debuting a new version of its cloud-based customer support platform today. Similar to the leader in the space, Zendesk, the India-based startup aims to bring customer service to the cloud by offering a simple, online help desk and support ticketing application.
With the new version of Freshdesk, customer service agents… → Read More