Freshdesk

  • Freshdesk Snags $31M in Series D Funding To Continue Building Customer Support Services

    Freshdesk Snags $31M in Series D Funding To Continue Building Customer Support Services

    Freshdesk, the customer support as a service company with 23,000 customers, raised $31 million in Series D funding today in a round led by Tiger Global Management, with Accel Partners and Google Capital also contributing. The funding is significant, especially given its total to date was $44 million and the highest amount the company had received in any previous round was $7 million last… Read More

  • Zoho Seeks To Disrupt IT Helpdesk Market By Offering ServiceDesk For Free

    Zoho Seeks To Disrupt IT Helpdesk Market By Offering ServiceDesk For Free

    With enterprises looking to achieve cost savings as their top priority in managing their IT systems, the IT help desk market is getting commoditized very fast, leaving little room for any disruptive innovation. ManageEngine, a division of Zoho, is offering its flagship IT help desk software — ServiceDesk — for free starting today, underscoring just how competitive and commoditized… Read More

  • Freshdesk Targets Small Businesses With New IT Service Desk In The Cloud

    Freshdesk Targets Small Businesses With New IT Service Desk In The Cloud

    Freshdesk, which raised $7 million in Series C funding from Accel India and Tiger Global in November last year, is using some of that capital to enter the IT service management (ITSM) market currently dominated by BMC’s Remedy and¬†ServiceNow. The new product, Freshservice, is a cloud-based service desk solution to help customers deliver their internal IT support. Freshservice combines… Read More

  • Freshdesk Wants To Make Customer Service Fun With Game Mechanics

    Freshdesk Wants To Make Customer Service Fun With Game Mechanics

    Today Freshdesk announced Freshdesk Arcade, a new game mechanics system for its web-based help desk software. Freshdesk Arcade will award points based on several factors, including the amount of time it takes to close a ticket, whether an issue is resolved in one call, and customer satisfaction. Points can be tracked through internal leaderboards, and agents will be able to rise through… Read More

  • Freshdesk Launches $10M “Future Fund” To Bring Free Help Desk Support To 500+ Startups

    Freshdesk Launches $10M “Future Fund” To Bring Free Help Desk Support To 500+ Startups

    Freshdesk, the makers of cloud-based help desk software that allows companies to support their customers through email, phone, website, Facebook and Twitter, are on a mission to compete with the big boys of the space, like Zendesk and Salesforce’s Desk.com. Though it believes that the biggest market opportunity down the road will be in offering a unique brand of cloud-based customer… Read More

  • Customer Service Support SaaS Freshdesk Raises $5M From Tiger Global And Accel

    Customer Service Support SaaS Freshdesk Raises $5M From Tiger Global And Accel

    Freshdesk, an Indian startup that offers a cloud-based customer support platform, has raised $5 million in financing led by Tiger Global Management with previous investor Accel Partners participating. Freshdesk, which competes with Zendesk, offers a simple, online help desk and support ticketing application that supports customers through email, phone, Facebook and Twitter. Customer service… Read More

  • Accel-Backed Freshdesk Wants To Take On Zendesk With Customer Support Platform

    Accel-Backed Freshdesk Wants To Take On Zendesk With Customer Support Platform

    Freshdesk, which has raised $1 million in funding from Accel Partners, is debuting a new version of its cloud-based customer support platform today. Similar to the leader in the space, Zendesk, the India-based startup aims to bring customer service to the cloud by offering a simple, online help desk and support ticketing application. With the new version of Freshdesk, customer service agents… Read More