FixYa, a product Q&A site, took a look at its own holiday stats to collect some facts about many major cell phones and tablets including iOS and Android devices. The conclusion? iPhone owners tend to be most interested in fixing battery and call quality problems on Android users found a number of screen issues including freezing and problematic interfaces.
They also found that the iPad had… → Read More
Ask your average Israeli venture capitalist to name a few companies they’re keeping tabs on and Fixya usually makes the short list—so do Benchmark’s Conduit and Sequoia’s Kenshoo. If you haven’t heard of Fixya, the concept is real simple: It’s a post-sale tech support site. On the one side you have users who ask product support questions, and on the other are users who respond and help resolve… → Read More
Companies hate providing good tech support for their products because it is expensive. And consumers hate calling up tech support when they can’t get a gadget to work properly because they usually get the run-around. The idea for Fixya is quite simple: Let consumers help fix each other’s gadgets. The startup, which was in the DemoPit at TechCrunch40, announced a $6 million B round from… → Read More
How do we get tech support? Well, you can RTFM or call the help-line. That usually results in a 25% chance of fixing the problem. Then you can do a search, find a forum mentioning your problem, post (“HEY GUYZ MY IPOD BROKED SCREEN WHATTF? HELP!!!!”) or pay a fee at Experts Exchange, a site that seems to have an answer to every question but is so hard to navigate that you eventually… → Read More