New research from RightNow and Harris Interactive…reveals that 82% of consumers in the U.S. said they’ve stopped doing business with a company due to a poor customer service experience. Of these, 73% cited rude staff as the primary pain point, and 55% said a company’s failure to resolve their problems in a timely manner drove them away.
Almost everybody surveyed, a full 95%, said after a bad… → Read More
Remember back in 2008, when the airlines told us that they needed to add extra charges and fees because of rising fuel prices? Please tell me you didn’t think when fuel prices went down they’d drop those fees? It all comes down to profit, and we can definitely see that given what happened to Scott Jordan from ScottEVest. Scott makes a line of travel clothing, and in recent months has been… → Read More
http://vimeo.com/moogaloop.swf?clip_id=6363872&server=vimeo.com&show_title=1&show_byline=1&show_portrait=0&color=00ADEF&fullscreen=1 CrunchGear – Delta Pilar ToucH2O review from John Biggs on Vimeo. I present to you the Delta Pilar ToucH2O, an touch sensitive tap. I’ve seen it online for about $400 so you have to really want to be able touch your tap to… → Read More
So you’re sitting around looking at faucets like my buddy Sam was. And you happen upon a cool-looking faucet from Delta. It looks really pretty. Huh. But it’s $434.38. Why? You read on.
Suddenly you see something magical: “Start and stop the flow of water with just a tap anywhere on the spout or handle.”
Let me re-paste that: “Start and stop the flow of water with just a tap anywhere on the… → Read More
Aircell has reduced the price of their in-flight Wi-Fi service Gogo to $7.95 for users who just want to connect their handheld devices. Let’s face it, when you’re stuck in coach on an American flight, you don’t want to pull out your laptop only to have it crushed by the passenger in front of you. Gogo is currently available on American Airlines, Delta and Virgin America for $12.95 on flights… → Read More
CNet is reporting that Delta will add WiFi service to some of its flights in 2009. Initially available on shuttle flights, long-term plans are to make WiFi available on all 330 planes in Delta’s domestic fleet. Expect to pay $10 on flights up to 3 hours, and $13 on flights over 3 hours. → Read More
While Delta initially said it had no plans to filter Web sites from its in-flight broadband offerings, complaints have caused the airline to change its mind. When the service launches later this, Delta will block inappropriate Web sites, thus saving humanity from itself. A Delta spokesperson says the filtering will be limited in scope, he didn’t elaborate as to what exactly constitutes… → Read More
Delta Electronics took the IFA global stage and announced the companies first LED-powered DLP projector. The initial specs sound good – expect one, keep reading – 1080p, large color gamut, and 20,000 hours on the LED unit. The company didn’t announce pricing yet, but it will be at CEDIA next week so I’ll hit ‘em up with some questions then. Before I ask about price… → Read More
Delta passengers at New York’s LaGuardia Airport (if you haven’t been stuck there for four or five hours yet, you simply MUST try it) will now be able to pull up their boarding passes on their favorite mobile devices. Phones can be used to check in for flights and also at security checkpoints and gates. Security agents and Delta employees presumably scan an image of a barcode that matches up… → Read More
Does that thing look cool or what? I’d like one for playing games like Silent Hill and Resident Evil — total isolation, total darkness. Plus, no one would hear me scream and weep, unlike at my apartment. The object pictured is the top-of-the-line CAE-7000 commercial flight-sim system put out by CAE, a major provider of such things. Delta’s using the CAE-7000 to train its pilots… → Read More
The constant attempt to ignore the person next to you on the airplane is about to get a little bit easier, thanks to Delta’s plans to install these Thompson Solutions Cozy Suite seats on all of its Boeing 777 and 767 airplanes by 2010. → Read More
[photopress:Delta_Airlines_Sucks_in__Container_small.jpg,full,center] Never, ever fly Delta. I was supposed to be covering SXSW for CrunchGear. Question—how am I supposed to cover the show if I never get to leave the Atlanta airport? That’s right, Delta, which fancies itself as an airline but that would require planes that take off and leave from airports, has screwed me so very, very… → Read More