About two weeks ago, a Comcast technician came to my house to set me up with the new TiVo interface for my two Motorola DVR boxes. After some initial trouble, things started working correctly and everything seemed normal. I put together a video of the new interface and called it “way better than the alternative Comcast DVR interface.” Multiple online support sessions and one no-show… → Read More
[photopress:COMCASTfail.jpg,full,center] Yesterday, we got a note from our contact form from a reader about how Comcast was screwing his grandpa out of watching the Superbowl. Sic throughout: I could care less about football. My grandfather in Boca Raton Florida however loves it. He unfortunately has comcast which has been in and out of service three times now during the super bowl, the worst… → Read More
Fortunately and unfortunately us tech journos get pretty good technical support. We make a call to someone in company PR, they come and help us, and we rarely go through the hoops normal consumers face when they have a bum PC or printer (incidentally, I’m happy to escalate problems with products to the proper folks for CG readers. I’ve done it before on WWR for people who had broken… → Read More
[photopress:bill_gates_xbox_360_221105.jpg,full,center] I’m all about “Takin’ it to the top” to get your stuff fixed. If I have a problem with customer service, I have no compunction against asking for a supervisor. Jon, writing to Consumerist, had no scruples about this either. When his Xbox 360 started acting up, he wrote to Kathleen Hogan, VP of Customer Service, as well… → Read More
Ah, Comcast. Your service amuses me to no end. Here’s a recent tale involving me, a Comcast live chat operator, and 40 minutes of my life that I’ll never get back. I needed to finesse a few items on the cable television side of my account. Most importantly, I have a technician coming out next Tuesday with one of the new Comcast TiVo boxes to replace the Motorola HD DVR that’s… → Read More
So by now you must have heard of the promises from EA that due to extreme and innate fragility, Rock Band guitars that cease to work will be replaced free of charge. In these days of DRM, locked hardware, and, well, most of the other stuff EA does, this came as a nice little surprise. So it was doubly surprising when some poor, patient souls with yet-unreplaced busted axes received an apologetic… → Read More
Got a Sprint account? Go ahead and try to log in at Sprint.com and see what happens. This is what happens when you get locked into something for two years and there’s no incentive to provide you with adequate service until you try to leave. “We’re migrating your account to our new billing system. During this time, you won’t be able to sign on to sprint.com or complete transactions… → Read More
It must be tough being Steve Jobs. Mr. Jobs, CEO of a company called Apple (AAPL), that makes computers and iPods, is having a hard time keeping all of his customers happy. And that’s what’s supposed to happen. → Read More
Usually, Target is pretty lax with returning shit. You come back three days later with a slightly used toaster oven, no receipt and they’ll give you a full refund. Not the case however, for one 14-year-old girl who received an iPod as a gift. Purchased at one of the retail giant’s stores, the girl went to open her iPod, only to discover the box was filled with rocks. Yes, rocks, making… → Read More
We’ve all heard horror stories about Comcast and, let’s face it, every large corporation has its share of dismal customer service experiences from time to time. The problem with Comcast, some would argue, is that it’s often the only choice for many people. Take me, for example. Next week, I’ll be moving into an apartment in an area of Boston where Comcast is the only cable… → Read More
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