While an associate at a VC firm, Nicolas Sharp took on the project of finding customer relationship management (CRM) software for the firm. The process, he says, was “a nightmare,” leading
Businesses often encounter challenges in configuring their customer relationship management (CRM) platforms, whether because of requirements specific to their organization or industry or a lack of ins
Front's pitch deck is a tight, 11-slide deck that opens with a mic drop, and, these must be some butter-slathered microphones, because it sure is slippery — the mics keeps dropping as the slides pro
Rebill differs from legacy providers in that it is targeting medium to large companies, is cloud-based and sold on a subscription basis so customers just have to pay a license fee.
There’s no end to digitizing the operations of small and medium businesses (SMBs) in the traditional retail sector across sub-Saharan Africa. In Nigeria alone, this industry, worth more than $200 bi
New online shopping habits have made returns a big expense for retailers. ReturnLogic says the underlying problem is really operational deficiencies in the returns process.
Large-scale and mid-sized enterprises and businesses are increasingly adopting — and offering — software-as-a-service platforms as they seek to increase their revenue and parlay their growth into
RPA, and companies like UiPath, swooped into on the world of work a few years ago as a catchy way for organizations to help teams automate and speed up repetitive business activities such as processin
What separates the most effective companies from their competition is how marketing teams focus their efforts and put the data to work to deliver exceptional brand experiences.
Gearset, a tooling provider for Salesforce software, today announced that it raised $55 million in a funding tranche led by Silversmith Capital Partners. Co-founder and CEO Kevin Boyle said that the n
Today’s chatbots are compelling. They use AI and ML algorithms to learn, speak like people, offer solutions and basic customer support, route customers and much more.
Metrics alone don’t help you build a business. They can help you set targets, but they do little to help you hit those targets.
Growth marketing isn’t the silver bullet to solving retention, but there are definitely some tactics that can be implemented to help improve it.
In 2010, Bastian Gotter invested up to $200,000 into IROKOtv, an African video-on-demand company Jason Njoku, his friend and co-founder, launched in Lagos, Nigeria. For the next couple of years, Gotte
Proving that there’s an appetite for bots, Salesforce today announced that it will acquire Troops.ai, a bot-based service that integrates with Slack to make it easier for sales teams to retrieve
AutoRabit, which provides CI/CD tools for Salesforce customer dev teams, today announced that it raised $26 million in a Series B funding round led by Full In Partners, bringing the startup’s to
Today, timed with a conference out of Sydney, Australia, Salesforce announced new analytics-powered features across its Service and Marketing Cloud suites designed to “‘humanize’ engagem
What is sales enablement, exactly? To most companies, it’s providing sales organizations with the content, tools and information they need to sell more effectively. Sales enablement is a broad-b
The world continues to shift more of its customer service needs online, and those building tools to help manage that demand are seeing their stars rise as a result. In the latest development, Glia 
Databook brings a "Moneyball" approach to the way sales reps interact with clients
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