Comcast

  • The Most Powerful Force In The Universe

    The Most Powerful Force In The Universe

    There was an incredible media glare this week on the Kleiner Perkins sex discrimination trial and its negative outcome for Ellen Pao, but all the news about equality in tech was not nearly as negative. One of the most significant victories for women in tech came this week from Google, where Ruth Porat, the current Chief Financial Officer of Morgan Stanley, accepted an offer to join the… Read More

  • One Small Step For Unbundling, One Big Leap For HBO

    One Small Step For Unbundling, One Big Leap For HBO

    This week HBO finally announced the arrival of HBO Now, a streaming over-the-top access pass to HBO content for $14.99 a month. It will debut exclusively on the Apple TV for a three-month period (the first of which will be free to new users) and then expand to other platforms. And after years of anticipation, debate and scrutiny, the process of unbundling the cable package has finally begun in… Read More

  • Of Course Comcast Subscribers Can’t Stream HBO Go On The PS4

    Of Course Comcast Subscribers Can’t Stream HBO Go On The PS4

    HBO Go finally hit the PS4 this week bringing the online streaming service to the best selling next-gen console. But of course it doesn’t work with Comcast. Why would it? HBO Go hit the PS3 last year and Comcast subscribers still can’t use the service. Comcast tells TechCrunch that their subscribers have many other ways to access HBO on other devices. A spokesperson points to the… Read More

  • 13 Stories You Don’t Want To Miss This Week

    13 Stories You Don’t Want To Miss This Week

    From Anonymous leaking account information to rumors of Microsoft building a new browser, here are the top stories from 12/27-1/2. 1. Following through on threats of a Christmas hack, a Twitter account claiming affiliation with Anonymous released a list of usernames and passwords for 13,000 accounts on Amazon, PlayStation, XBox Live, Hulu Plus, Walmart and other retail and entertainment… Read More

  • Comcast Customer Spends Four Hours Canceling His Account

    Comcast Customer Spends Four Hours Canceling His Account

    A Comcast user named Mike posted a portion of a four-hour call with the company to cancel his account. The resulting back and forth — full of long, pregnant pauses and corporate rigamarole — isn’t nearly as exciting as Ryan Block’s Kafkaesque hell: Mike’s story is about patience, perseverance and poorly trained customer service providers whereas Ryan’s… Read More

  • FCC Delays Review Of Comcast-TWC Merger Over Undisclosed Documents

    FCC Delays Review Of Comcast-TWC Merger Over Undisclosed Documents

    The FCC pressed pause on its review of the proposed Comcast-TWC merger after learning that thousands of documents it should have had access to were withheld. The roughly 7,000 documents were not disclosed due to “an inappropriate claim of attorney client privilege,” according to the FCC. In addition, some 31,000 documents that were also responsive to the commission’s work… Read More

  • Pay TV Disruption Doesn’t End With Unbundling

    Pay TV Disruption Doesn’t End With Unbundling

    Which would you rather do: pay for all available content or only the content you consume? At first blush, this would seem like a simple cost issue: why not cancel your cable subscription in favor of Netflix, Hulu or Prime Instant Video – or all three? Instead of spending $70 a month for content you don’t watch, you could spend under $10 on just the things you do watch. Read More

  • Comcast Makes It More And More Difficult To Opt-Out Of Internet Sharing

    Comcast Makes It More And More Difficult To Opt-Out Of Internet Sharing

    As we learned back in June, Comcast has decided to turn every cable router on its network into a public wi-fi access point. While this may sound like a good idea – free Internet for all Comcast subscribers everywhere is the goal – the reality clashes with the Internet user’s sense of freedom and control. And, unfortunately, Comcast is making it harder and harder to opt out… Read More

  • Comcast, Stop Scamming Me So I Can Stop Scamming You

    Comcast, Stop Scamming Me So I Can Stop Scamming You

    Have you ever heard anyone excited to get Comcast service? Of course not. That’s like being excited for a hernia operation. Here’s my hernia operation: every year or so I have to do a dance with Comcast. You know, feigning the intention to quit their service. The so-called trial period on my TV and Internet package ended, causing my bill to nearly double from $90 a month to $160… Read More

  • The President’s Net Neutrality Proposal Draws Opprobrium, Praise And Threats Of Legal Action

    The President’s Net Neutrality Proposal Draws Opprobrium, Praise And Threats Of Legal Action

    Earlier today, President Obama proposed a net neutrality plan that called for reclassification of broadband under Title II of the Telecommunications Act. The FCC quickly responded, saying, in effect, that it wasn’t quite as simple as the president seemed to intimate, and that it needed more time to work on the matter. Read More

  • Comcast Agrees To $50M Settlement In Overcharging Case

    Comcast Agrees To $50M Settlement In Overcharging Case

    Comcast has agreed to a $50 million settlement to a case regarding customers in the Philadelphia area. The lawsuit was filed more than a decade ago. Comcast continues to deny the allegations. The original case failed before the Supreme Court, leading to a reduction in its scale. The $50 million includes a $16.7 million cash amount, and $33.3 million in “Settlement Credits” that… Read More

  • Doctor On Demand Raises $21M Series A And Adds Comcast As A Customer

    Doctor On Demand Raises $21M Series A And Adds Comcast As A Customer

    Doctor on Demand, the service that lets you video connect with a U.S. physician on Android and iOS for $40, closed a $21 million Series A round led by Venrock, Shasta Ventures and angel investor Sir Richard Branson. With the announcement, Doctor on Demand is available as a web-based app on desktops computers. Read More

  • WTF
    Product Guy Tries To Cancel Comcast Service, Hilarity Ensues

    Product Guy Tries To Cancel Comcast Service, Hilarity Ensues

    If there’s one guy in the world who knows whether or not he wants to cancel his Comcast service, it’s Ryan Block. The former head of Engadget, founder of GDGT, and now product dude at AOL, Block probably knows exactly why he wants to cancel his Comcast service and, presumably, he’s not going to tell you or a Comcast service rep who refuses to take “No” for an answer. Read More

  • Comcast Acquired PowerCloud Systems, Gears Up For Smart Home Play

    Comcast Acquired PowerCloud Systems, Gears Up For Smart Home Play

    Update. I have now confirmed that Comcast has indeed acquired PowerCloud Systems, a spinoff from PARC that developed hardware and software to monitor broadband usage in your home or office. From what I understand, the deal was mainly an acquihire and small in Comcast terms, at under $50 million. Comcast will not be resuscitating Skydog (a home WiFi monitoring hardware and app) or other… Read More

  • The FCC Is Investigating The Netflix-Verizon Scrap

    The FCC Is Investigating The Netflix-Verizon Scrap

    The FCC is investigating the fight between content companies and ISPs, which has seen Netflix warn its customers that Verizon’s network is “crowded” at certain times, Verizon fire back that the fault is Netflix’s, and the content company respond by making a Chris Christie-esque pronouncement that the ISP is closing lanes during rush hour. Read More

  • Comcast Is Turning The US Into Its Own Private Hotspot

    Comcast Is Turning The US Into Its Own Private Hotspot

    On paper it looks like a win-win: in the next few days, Comcast is quietly turning on public hotspots in its customers’ routers, essentially turning private homes into public hotspots. Comcast customers get free Wi-Fi wherever there is a Comcast box and the company gets to build out a private network to compete with telecoms. Win-win. Read More

  • House Republican Efforts To Curb FCC Authority Mirror Cable Industry Lobbying

    House Republican Efforts To Curb FCC Authority Mirror Cable Industry Lobbying

    A bill introduced to the House of Representatives on Wednesday evening by Rep. Bob Latta would “limit” the FCC’s ability to regulate the telecom industry by prohibiting it from classifying broadband as a public utility under Title II of the Communications Act. Latta’s argument against regulating broadband as a public utility is that it would create… Read More

  • Comcast CEO Defends Time Warner Cable Acquisition, Downplays Netflix Concerns

    Comcast CEO Defends Time Warner Cable Acquisition, Downplays Netflix Concerns

    Comcast is trying to win public support for its planned $45 billion acquisition of Time Warner Cable, which the company announced earlier this year. Today at the CODE Conference, Comcast CEO Brian Roberts said there’s enough competition in the market to support its plans, while downplaying concerns raised by Netflix and others. Read More

  • Rep. Matsui Calls For Congressional Oversight Of AT&T And Comcast Deals

    Rep. Matsui Calls For Congressional Oversight Of AT&T And Comcast Deals

    Earlier today Rep. Doris Matsui called for a Congressional hearing on the proposed deals between Comcast and Time Warner Cable, and AT&T and DirecTV. The massive deals would further consolidate the pay-TV and broadband industries. The proposed transactions are quite controversial. The arguments are the usual fare: Allowing the firms to combine will allow for efficiencies to be exploited… Read More

  • Comcast CEO Neil Smit Says Improving Customer Service Is His Top Priority

    Comcast CEO Neil Smit Says Improving Customer Service Is His Top Priority

    Comcast Cable President and CEO Neil Smit spoke at Disrupt New York today, discussing his company’s recent deal with Netflix, his thoughts on Aereo, and more. “I think if there’s one thing to disrupt in our business, it’s customer service,” Smit said in response to TechCrunch writer Ryan Lawler mentioning that Comcast was recently voted the worst company in America. Read More

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