Switzerland based SKY-click is releasing today its light-weight 100% web based call centre. Since our first review about 800 companies registered to their alpha version but now SKY-click is launching at full speed. SKY-Click is a 100% web-based and easy to use call centre solution based on Skype. Implementation and usage is simple and quick. SKY-click enables free PC to PC and cheap PC-to-Phone communication between a company and its customers. It allows the seamless integration between a company’s website, its customers and its call centre. When a customer surfs a company’s website he has the possibility to press a “Click to Call” button that initiates a call or video call with the company’s call centre or the relevant expert. One of the most interesting elements of SKY-click is its simplicity and ease of use. The service can be set-up online for instant and free testing and does not require any additional hard- or software investments. It all runs on a company’s existing infrastructure of computers with free Skype installed. All you have to do to use the SKY-click call centre is to download the SKY-click Agent Console to your agents’ computer. The administration is all done on a web-based interface which makes SKY-click probably the first virtualized call centre solution. The service comes with a lot of interesting features that you should expect from a professional call centre solution: agent management (time, languages, products/services…), call queuing, dispatching & forwarding, missed Call solution, reporting & feedback and many more. The solution features a standard Salesforce.com integration that makes its CRM use seamless: The call centre agent can see the customer history, edit or create a new account. Contrary to traditional call centres SKY-click allows agents to see what his client is looking for on the company’s website and he can even visualise the page the customer clicked on to call. This solution will probably be welcome by many e-commerce websites but also online services company searching for better ways to interact with their audience. In any case calls are free for customers calling in. Their solution is also cheaper than any other available solution on the market and is characterized by transparent and simple pricing: 10 USD/ months / agent (promotional price for the launch). A special access has been reserved for TechCrunch readers. If you enter “techcrunch” in the registration form will get an extended 3 months free. More → Read More
The success of a service can sometimes be measured according to the business activity it is generating around it (think of accessories for Ipod or recently SkyLook). Skype’s success is giving many ideas to imaginative entrepreneurs (the Skype-conomy). Switzerland based Sky-Click is a an interesting idea released by Ads-Click that already launched a white label adwords/adsense-like plateform (used by Wanadoo ISP in Europe) as well as a pay-per-call ad format. Sky-Click is a 100% web-based solution to set up your call center, built on Skype API and very easy to implement and use. The service does not require any particular hardware investment and can be easily integrated in a web site (e-commerce for example). All you have to do is downloading Skype client on the call-center collaborators’ computer. On the end-user side all you have to do is press the “call” button that will initiate a call (or a video call) to the call-center. This call-center has all the important features you could expect from a professional solution: time management, availability of collaborators, call dispatching, waiting background music, feedback management (below a few exclusive screenshots)… It has been designed for any kind of corporations whether big or not. Although I am not sure big guys will be first to rush on that solution , I believe that Sky-Click is quite fine for medium and small size businesses searching to reduce operational costs without compromising on customer care policy. Of course calls are free for end users and for corporations service is much cheaper than any solution available on the market: about 10 USD/ months / collaborator. Sky-Click can also be used for other purposes like remote training or sales force management. Pascal Rossini (CEO) and Cyril Lamblard (COO) informed us that Sky-Click should open in a few weeks and in the meantime you can subscribe to their temporary homepage to be alerted on the launch or even write to info (at) sky-click.com. → Read More
