Sometimes it’s the quiet ones who end up doing the most damage. I always thought of Larry Downes, the co-author of the mega-selling Unleashing the Killer App, as an unusually gentle and wise soul. But this was before Downes unleashed his all-too-critical powers on Best Buy, transforming himself from a cerebral author into a bomb throwing critic of America’s leading consumer electronics retailer. In Why Best Buy is Going out of Business…Gradually, a brilliant article he published at Forbes last month, Downes finally told the truth about the terrible customer service at Best Buy. And the article went viral, of course, amassing close to 3 million page views and even forcing Best Buy CEO, Brian Dunn, to issue a response. → Read More
Honeywell filed a multi-patent infringement lawsuit against Nest Labs and Best Buy yesterday. The suit alleges that Nest Labs is infringing on seven Honeywell patents. Honeywell is not seeking licensing fees. The consumer electronic conglomerate wants Nest Labs to cease using the technology and is actually looking to collect damages caused by the infringement. Damages? Bullshit. This is about killing the competition.
This lawsuit hit Silicon Valley and the tech world hard when it broke Monday morning. Nest Labs is the Valley’s star child right now. The company, founded by the godfather of the iPod, started in a Palo Alto garage just over two years ago and successfully disrupted a stale industry so hard that it seems to have resulted in a major lawsuit. The company won a Best of Innovations Award at CES 2012 and, just last week, a Crunchie for Best New Device. People love Nest. And now most of those same people hate Honeywell. → Read More