• Salesforce’s Service Cloud 1 Is A Wearable Technology Trojan Horse

    Salesforce’s Service Cloud 1 Is A Wearable Technology Trojan Horse

    Imagine a scenario in which an oil rig worker suddenly hears an alarm sound from somewhere on the rig. The adrenaline rush begins and the worker knows he has to move fast. The sound of the siren is not a clear signal as to where the trouble is, but the smartwatch on his wrist indicates exactly where to go and what needs to be done to fix the problem. As he works to fix it, each step is… Read More

  • Two Worlds Colliding: How LinkedIn Could Take On Salesforce

    Two Worlds Colliding: How LinkedIn Could Take On Salesforce

    Today’s B2B sales and marketing folks struggle with the overwhelming number of channels for finding and reaching new leads. The customer “funnel” continues to expand as buyers do more of their own research before raising their hand to connect with a sales rep. But imagine if you could make the funnel taller by identifying leads when they’re just browsing your site… Read More

  • Talk Isn’t Cheap As Investors Pour Cash Into Collaboration And Intelligence Tools

    Talk Isn’t Cheap As Investors Pour Cash Into Collaboration And Intelligence Tools

    Investors and innovators have been trying to develop better tools for groups to communicate, collaborate, and make decisions for the better part of a decade. As businesses become increasingly global and engage more remote workers, the need for collaboration tools becomes more pronounced. Read More

  • The Future Of French Robotics

    The Future Of French Robotics

    French robotics can boast of several innovative robotics startups, entrepreneurs and researchers. But robots aren’t ubiquitous in the French industry, which has experienced steady decline in the past decades. Couldn’t robotics help? Read More

  • Ericsson CEO Hans Vestberg On Reinvention

    How To Reinvent A $38 Billion Company

    With its illustrious 138-year history, its 114,000 global workforce and its $38 billion dollar market cap, you’d think that the Swedish tech giant Ericsson would be secure as the world’s leading provider of technology and services to telecom operators. But no. As Ericsson CEO Hans Vestberg confesses, every morning while brushing his teeth, he thinks to himself: “Today I need… Read More

  • The Potential Of Beacon Technology

    The Potential Of Beacon Technology

    After indoor positioning with Wi-Fi, beacon technology is a massive step forward in ambient context identification, which is why this technology is all the buzz of late. Beacons allow for background positioning and detection, giving new power to a phone that can make it truly “smart.” Read More

  • Gillmor Gang: Eating the World

    Gillmor Gang: Eating the World

    The Gillmor Gang — Robert Scoble, Kevin Marks, Keith Teare, John Taschek, and Steve Gillmor. Recorded live Thursday, October 30, 2014. A good news week, disguised as mobile, Facebook, and notifications eating the world. Just beneath the surface, the power of micro-communities lurking. Read More

  • The Challenge Of Connecting The Unconnected

    The Challenge Of Connecting The Unconnected

    Every time we return to or sign up for an Internet service (e.g. Facebook, Google, Gmail, YouTube, etc.), we rely on what UX experts call a “mental model” for navigating through the choices. A mental model is essentially a person’s intuition of how something works based on past knowledge, similar experiences and common sense. So even when something is new, mental models help… Read More

  • San Francisco’s Short-Term Rental Solution

    San Francisco’s Short-Term Rental Solution

    After two-and-a-half years of intense policy discussion and countless hours of public testimony, this week Mayor Ed Lee signed into law legislation I authored that will for the first time regulate short-term rentals in San Francisco. This legislative process was a test of whether or not we could find a reasonable solution to a policy issue posed by the new tech economy — and I… Read More

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