Part of Samsung’s reboot of the Galaxy Fold was the announcement of a Premier Service. Along with a reinforced version of the phone and a lot more warning labels, the company announced that it would also be a 24/7 care service…just in case something happened with the device.
I had some issues with my device in just over a day, after not running into any trouble with the original version of the phone. Given how gingerly the company insists users act with the device, my issue doesn’t appear to be particularly widespread — good news for Samsung on that front. Even so, this sort of thing feels pretty necessary for a $2,000 (and up) phone that is effectively in mass beta testing.
Two weeks after making the device available in the States, Premier Service has gone live. Sammobile noted the addition of Fold Concierge via a new software update, bringing with it support via phone or video chat. The list of potentially helpful features ranges from on-boarding with the device to a $149, same-day screen replacement service. That can be accommodated in person at a number of locations.
It’s a pretty unique offer from a big consumer electronics company — though the Fold is nothing if not unique, I suppose. I’ve got a fuller write-up of my impressions of the handset here. The TL;DR version is I can’t recommend the purchase of what is very much a first-generation device that’s double the price of a standard flagship. If you’re so inclined, however, Samsung’s got a hotline for you.