Indian Home Healthcare Startup Care24 Gets $4M Series A From SAIF Partners

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Care24 is the latest home healthcare startup to get funding in India. The Mumbai-based company announced today that it has closed a $4 million Series A from SAIF Partners, which it will invest in caretaker training and its technology platform.

Founders Vipin Pathak, Abhishek Tiwari, Garima Tripathi, and Pranshu Sharma launched Care24 in December 2014 after they realized how difficult it is to find qualified caregivers for their aging family members.

“We all come from small towns from different parts of the country. Our parents live far away from us and we were struggling to get the right care at their place,” says chief executive officer Pathak.

Many families face the same dilemma. There are now more than 100 million Indians aged over 60 and that number is expected to triple by 2050. Multiple generations traditionally lived together and children took care of their aging parents, but that is changing now as more Indians move to other cities to seek job opportunities.

“These factors combined are a huge macro change that is going to increase need for services,” says Pathak.

Care24 conducts background checks on certified nurses, physiotherapists, and attendants before adding them to its platform. While the company’s current focus in on geriatric care, Care24 is currently adding more segments. Its providers help patients with health concerns ranging from routine, like blood pressure monitoring, to illnesses that require hospitalization or around-the-clock care. Care24 plans to build more educational features into its technology platform so providers get instructions about how to care for people with specific conditions, like knee fracture or paralysis.

The company serves about 4,000 patients a day. Pathak says Care24 is able to handle that volume because of its technology platform, which allows carers to access training and communicate with clients using only their mobile devices. As the startup scales up, it will integrate connected devices, like health sensors, into its platform so providers don’t have to make home visits to conduct routine checks, like blood pressure readings.

Other home healthcare companies in India include Portea, which has raised $37.5 million from investors including Accel Partners, Healthcare at Home India, India Home Healthcare, and Nightingale’s. Pathak says Care24 wants to differentiate by not only having a large pool of providers to pick from, but also improving its technology to match patients with carers as quickly as possible and improve communication.

Pathak notes, however, that the home healthcare industry is still so new in India that he doesn’t worry about rivals.

“I welcome competition more than anything, because this is a new area and the category still needs to grow. I expect there will be more players who want to solve this problem and tomorrow we can consolidate to help India’s population of 1.2 billion.”

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