Amazon.com Down For Many Users, With Homepage Showing ‘Service Unavailable’ Message (Back Up Now)

Colleen Taylor

Colleen Taylor is based in San Francisco where she is a reporter for TechCrunch and TechCrunch TV. Previously she worked as a reporter for GigaOM, the Financial Times’ Mergermarket newswire, and the semiconductor industry newsletter Electronic News. Disclosure: Colleen holds a small amount of shares in AOL, which were awarded as part of her employment contract with TechCrunch. She personally... → Learn More

Thursday, January 31st, 2013
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Updated. Amazon.com’s main website appeared to be down for many visitors for a 45-minute-long period today, with the site returning a mostly blank page that reads “Http/1.1 Service Unavailable.”

Here is a screenshot of what some visitors saw when visiting Amazon.com:

Amazon down

A look at a cURL of the site at the time of the outage showed that Amazon’s homepage is returning a 503 Error, which indicates that the server powering the site is temporarily down due to maintenance or overloading. Internal links were still working, but at what seemed like a slower pace. Meanwhile, AWS, Amazon’s cloud hosting service for other websites, is up and running just fine.

503 Errors can be the result of a denial-of-service attack, although it’s impossible to say right now whether that is the case here.

The outage was noticed by Hacker News contributor Nathan Bashaw at around 11:40am PT. Needless to say, a more than 40 minute-long outage for a site as massive as Amazon.com is very unusual.

We’ve reached out to Amazon and will update this with anything we hear.

Update: The last 503 Error we pulled up on the Amazon.com homepage was at about 12:25pm PT, some 45 minutes after the first user reports of the outage began. At the moment, however (12:30pm PT) the site appears to be back up, and this article has been amended to reflect that. We are still waiting for word from Amazon on what happened.

Update #2: Amazon has confirmed the 49 minute outage to TechCrunch.


Company: Amazon
Website: amazon.com
Launch Date: 1994
IPO: NASDAQ:AMZN

Amazon.com, Inc. (AMZN), is a leading global Internet company and one of the most trafficked Internet retail destinations worldwide. Amazon is one of the first companies to sell products deep into the long tail by housing them in numerous warehouses and distributing products from many partner companies. Amazon directly sells or acts as a platform for the sale of a broad range of products. These include books, music, videos, consumer electronics, clothing and household products. The majority of Amazon’s...

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