Apple rolled out a carrier update for Verizon customers suffering a bug that caused the iPhone 5 to use cellular data while connected to Wi-Fi, and now Verizon is officially alerting customers that it’s available and that they won’t be charged for the error. The Loop obtained the following statement from Verizon on the issue:
Under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network. Apple has a fix that is being delivered to Verizon customers right on their iPhone 5. Verizon Wireless customers will not be charged for any unwarranted cellular data usage.
In order to implement the fix, users will have to go to Settings > General > About instead of looking in Software Update. Apple has provided full instructions on its website. This fix should help some of those affected by Wi-Fi issues on the iPhone 5, although there is some indication that other problems still exist for others who’ve updated to iOS 6 on iPhones and iPads. It’s unclear exactly how Verizon plans to compensate users for any overage charges they may have incurred, but it seems like customers either won’t have to worry about it at all, or will be provided with some means to make claims for a refund.