Citrix Acquires Cloud-Based Customer Support Technology Startup Beetil

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Citrix Systems announced today that it has acquired Beetil, a Wellington, New Zealand-based startup that makes cloud-based customer service management software built on the ITIL framework.

According to LinkedIn, Beetil, which is headed up by CEO Dan Lee, has fewer than 10 employees and was founded in 2009. Financial terms of the deal have not been disclosed.

Beetil staff in front of Citrix logo

The Beetil software will be integrated into Citrix’s existing cloud-based IT support line GoToAssist, Citrix said in a press release issued this afternoon. Meanwhile, Beetil’s existing customers “won’t be affected by this acquisition,” and its existing pricing structure will remain unchanged for those users, Beetil’s team said in a post on the company’s official blog.

We’ve reached out for more detail on the deal: whether the Beetil team will remain in New Zealand or move to Citrix’s headquarters in Silicon Valley, exactly how large the company is, etc. This post will be updated with any more info we receive.