Twitter posted an explanation and apology on their blog regarding the Guy Adams/NBC debacle.
“That said, we want to apologize for the part of this story that we did mess up,” the post reads. “The team working closely with NBC around our Olympics partnership did proactively identify a Tweet that was in violation of the Twitter Rules and encouraged them to file a support ticket with our Trust and Safety team to report the violation, as has now been reported publicly. Our Trust and Safety team did not know that part of the story and acted on the report as they would any other.”
The statement confirms earlier reports that Twitter alerted NBC of the tweet, and not vice versa, as was originally reported.
The blog post begins by explaining the context and Twitter’s Terms of Service and private information policy.
“If we receive a notice from the complainant rescinding their original complaint, the account is unsuspended,” the post reads. Earlier today, I reported that NBC rescinded its complaint against Adams, leading to his account being reactivated.
For the record, now NBC has released a statement, Adams has written a post about it and Twitter has posted about the incident. Anyone else want to chime in?
Update: Twitter General Counsel Alex Macgillivray, who wrote the Twitter blog post, tweeted his personal apology as well:
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@guyadams Let me to add my personal apology for your suspension blog.twitter.com/2012/07/our-ap… is a longer post about private info & our process.— Alex Macgillivray (@amac) July 31, 2012
Created in 2006, Twitter is a global real-time communications platform with 400 million monthly visitors to twitter.com, more than 200 million monthly active users around the world. We see a billion tweets every 2.5 days on every conceivable topic. World leaders, major athletes, star performers, news organizations and entertainment outlets are among the millions of active Twitter accounts through which users can truly get the pulse of the planet.
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