European Carriers Aren’t Digging Nokia’s Lumia Line

Jordan Crook

Jordan Crook studied English Literature at New York University before entering the tech space. Prior to joining TechCrunch, Crook dabbled in mobile marketing and mobile apps as well as doing device reviews for MobileMarketer and MobileBurn. Crook is fascinated with alternative energy production and greentech. She is now a writer for CrunchGear. Hello → Learn More

Tuesday, April 17th, 2012
Screen shot 2012-04-17 at 9.18.31 AM

Nokia hasn’t had the best year. Of course, the launch of the Lumia line has been refreshing, as Nokia’s much-anticipated Windows Powered offerings are finally out in the world, trying to woo owners like neon-colored puppies in a pet shop window.

The only problem is that four of the major wireless operators in Europe have deemed Nokia’s WP phones “not good enough to compete with Apple’s iPhone or Samsung’s Galaxy phones,” according to Reuters.

The Lumia 710 and 800 have been on sale in Europe since before Christmas, and Europe has long been an easy market for Nokia. But times are a’changin’. One executive interviewed by Reuters said that “no one comes into the store and asks for a Windows Phone.” Which precisely pinpoints Nokia’s biggest issue. If the company was throwing Windows Phone onto its hardware 12-15 months ago, this wouldn’t have been such a big deal — Nokia still had enough market share.

Now, however, Nokia is coming off the slump of all slumps. About a year ago (in May), Nokia saw its lowest market share in 14 years: 25 percent. Windows Phone also hasn’t penetrated the market as strongly as expected, so the partnership is much like two beaten, bruised gazelles teaming up to take on a pack of lions. Not super successful.

But there’s also something to be said about the way the retailers are selling Nokia’s Lumia phones. It wouldn’t be the first time we’d heard about sales reps ignoring Windows Phones, and pushing Android devices or iPhones into the faces of consumers. WPTattleTale.com was started by Windows Phone enthusiast Robert McLaws, who believes that Windows Phone hasn’t been given a chance in stores.

And Reuters reports that a similar situation is occurring in Europe, saying that a store clerk was quick to offer up an iPhone, followed by Samsung and HTC’s Android models to incoming consumers. Lumia models, on the other hand, were not prominently displayed.

So is it the fault of the stores or is it the fault of the device? Probably a hint of both. Specs on the Lumia line can’t compete with those of Android or the iPhone, and those are just the cold hard facts. But in the same vein, Nokia’s WP phones are basically perfect for the new smartphone buyer or anyone looking for a refresh from an old phone.

Time, and the release of Windows Phone Apollo, should tell us if this is a growing pain or a sign of things to come.


Company: Nokia
Website: nokia.com
Launch Date: 1865
IPO: August 7, 1994, NYSE:NOK

NOKIA is a Finnish multinational communications corporation. It is primarily engaged in the manufacturing of mobile devices and in converging Internet and communications industries. They make a wide range of mobile devices with services and software that enable people to experience music, navigation, video, television, imaging, games, business mobility and more. Nokia is the owner of Symbian operation system and partially owns MeeGo operating system.

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Company: Microsoft
Website: microsoft.com
Launch Date: April 4, 1974
IPO: NASDAQ:MSFT

Microsoft, founded in 1975 by Bill Gates and Paul Allen, is a veteran software company, best known for its Microsoft Windows operating system and the Microsoft Office suite of productivity software. Starting in 1980 Microsoft formed a partnership with IBM allowing Microsoft to sell its software package with the computers IBM manufactured. Microsoft is widely used by professionals worldwide and largely dominates the American corporate market. Additionally, the company has ventured into hardware with consumer products such as the Zune and...

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Product: Windows Phone 7
Company Microsoft

Windows Phone 7 is the successor of the Windows Mobile 6.5 mobile operating system in development by Microsoft, scheduled for release by October 2010. Microsoft’s goal is to create a compelling and predictable user experience by redesigning the user interface, disallowing partners to modify or replace it, integrating the operating system with other services, and strictly controlling the hardware it runs on.

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