SupportSpace, which helps companies provide remote technical support with a range of customer service solutions and a network of ‘experts’, has raised $12 million in funding from Gemini, BRM and Emergence Capital.
The round brings the startup’s total funding raised to nearly $37 million.
Founded in 2006 by Doron Elgressy (president) and Yair Grindlinger (CEO), SupportSpace enables companies like software/hardware vendors and retailers to offer remote tech support services to consumers through a so-called ‘Virtual Expert Network’ which empowers independent experts to provide tech support services to consumers on a range of connected devices, on their own terms.
SupportSpace supports thousands of customers on a daily basis and claims to deliver over 5 million minutes of service per month. The company currently employs 75 people in the United States and Israel and claims to have revenues of “tens of millions of dollars”.
One of the companies they have partnered with is retail giant Best Buy, in an effort to boost the remote tech services business of GeekSquad (a subsidiary of Best Buy), enabling customers to purchase remote tech service products and service plans online or at BestBuy’s 1,100+ stores.
Other customers include Panda Security, Check Point Software and Lavasoft.
(Via The Marker – in Hebrew)
SupportSpace connects businesses with a vast network of independent software and technology consultants. SupportSpace’s experts must pass rigorous tests to be qualified for listing, and companies that have used a SupportSpace expert can give ratings and feedback on their service. SupportSpace also leverages interactive technologies to make the service and support more collaborative, and also offers its platform to companies looking to add live tech support as a feature for its employees.