Saygent, a SaaS startup that helps companies figure out the sentiment behind customer voice responses, has raised $1 million in seed funding from 500 Startups, Innovation Endeavors, Juvo Capital, Kapor Capital, Kima Ventures, Orefa Investment, PG Ventures, Ty Danco and Matthew Grodin.
With clients from Fortune 500 companies including Comcast and other biggies, Saygent uses crowd-sourcing to automate the processing and analysis of natural language at high-volume, helping brands figure out audience sentiment, intent and other characteristics valuable to marketers.
Founder Guy Hirsch hopes to challenge the call center industry, “The mission Saygent took upon itself will define a new category in enterprise feedback management or, in other words, how companies think about using phone-intensive workflows in general.”
Hirsch wants to use the additional financing to hire engineers and amp up business development efforts.
You can learn more about Saygent and its mission by watching this video of the founders at 500 Startups Demo Day, below.
Saygent’s voice response & analysis SaaS allows companies to get superior customer insights at scale. Saygent automatically interviews thousands of customers and analyzes their responses for meaning and sentiment without using the expensive call centers or costly IVR systems. Saygent takes only 2 minutes to set up, and within hours, you get rich dashboard with actionable results. You quickly get a sense of the the most important trends and can listen to specific important calls of champions or detractors....
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