While email and online support is becoming more prevalent for customer service responses, sometimes phone support is the fastest way to get a question answered. Today, Google is rolling out free phone support for its popular Internet advertising service AdWords in U.S. and Canada.
Because of the overwhelming demand from users, Google is keeping AdWords specialists on call between Monday-Friday, 9am-8pm Eastern Time for AdWords advertisers who need help with a question or problem. The search giant plans to add phone support out to advertisers in other countries in the coming months.
Frankly, I’m surprised that Google is only rolling out phone support now. AdWords is one of Google’s most popular advertising products and one of its major businesses. I guess better late than never.