Get Satisfaction has a goal of satisfying users of various services across the web by connecting them with people who actually work for those services. But are they themselves satisfied? Yes, according to co-founder Lane Becker. Though you’ll forgive our slight skepticism as Becker is saying that on his way out the door.
Becker, who co-founded the service alongside Thor and Amy Muller, has stepped down as President of the company, we’ve learned and confirmed with Becker. Becker says that the move is “all good and positive” and notes that the reason for the move is that the company is “doing well enough that i can afford to take a break.“
He says he has no plans for what he’ll do next just yet.
When asked who will replace him as President of the company, Becker says that no one is and joked that’s because he is “irreplaceable.” But he reiterated that the strong management team they’ve built out is one of the reasons why he feels okay stepping back.
That team includes CEO Wendy Lea who took over for co-founder Thor Muller in early 2009 (Muller stepped into the CTO role). The service raised a new round of funding earlier this year that likely totaled between $2 and $3 million, so they should be doing fine money-wise.
Still there’s some concern out there that Google or even Twitter (a longtime Get Satisfaction user) or Quora might step in to compete with the company. Speaking of Quora, there seems to be some discontent among users and potential clients of Get Satisfaction there — some pricing changes earlier this year likely didn’t help that.
So we’ll believe Becker for now that everything is just fine and he just wants to take a break. But someone feel free to raise this question in Get Satisfaction.
Get Satisfaction is the community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle. Get Satisfaction powers 70,000 active customer communities hosting more than 35 million consumers each month. From its inception in 2007, Get Satisfaction has been focused on building an intuitive, easy to use community platform that is designed to bring resolution to consumers; is highly discoverable by search engines and is implemented...
Lane Becker is co-founder and President of Get Satisfaction, a web startup dedicated to fostering new methods of communication and collaboration between companies and their customers. Lane is a co-founder of Adaptive Path and currently sits on the Board of Directors. Adaptive Path is a user experience strategy, research, and design consultancy, known for, among other things, coining the technology terms “blog” and “ajax.” While with Adaptive Path, Lane ran the consulting business and, as the creator of the New...