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Silentale, the Dropbox-for-communications, opens to the public

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After nearly a year in private Beta, Silentale, which is calling itself the “Dropbox for communications”, opens to the public today.

The service is a kind of personal CRM system, providing a searchable backup of your contacts, messages and attachments across various communication channels, including email and social networks Facebook, Twitter and LinkedIn. It’s designed to address the fragmentation of electronic communication, combining a unified address book and archive of messages – see previous TC Europe coverage.

Adopting a classic freemium model, Silentale comes in two flavours, a free and paid version. However, premium accounts are being waived for users who sign-up before the end of May.

The free version is limited to 5 services (accounts) and can only be used to import 6 months of messages. The premium plans, which are being introduced on 1st of June, offer up to 10 accounts and the ability to import 2 years of messages for $49/year, or for businesses that need to manage multiple channels, a $99/year price plan that supports up to 20 accounts with unlimited import.

Since launching in private beta, Silentale says it has processed more than 50 million messages and 10 million contacts. Interestingly, users have been archiving data from an average of 4 accounts, which would fall within the free version, so perhaps that doesn’t bode so well for the company or suggests that Silentale is really targeting business and enterprise customers not individuals.

The Paris-based company offers an API for third-party developers, and a Firefox add-on is currently available that shows a contact’s details and the latest messages exchanged when viewing an email from them or browsing their profile on the likes of LinkedIn, Salesforce, Facebook etc.

Additionally, Silentale says it has an accompanying iPhone app in the works, which is very close to release, along with one for Android and an Outlook plug-in.

  • http://www.facebook.com/dumblittleblogger?ref=profile Vishal Sanjay

    I definitely have to try out this drop box for communication thing, but I feel that releasing an API at such an early stage is of no use, its simply a waste of bandwidth.

    http://www.dumblittleblogger.com/

    • http://www.bos89.nl Martijn Stegink

      Not sure I agree. API’s are the key to the whole thing, in using it as well as leveraging.

    • megan

      One should realize that the drop-box might be the news of the yesterday once google docs upgrade its storage capacity to GB level.

  • English Major

    Wow – Terrible english!

    1. Its waived – not waved.
    2. No idea what you mean by this: “which would full within the free version”.

    • non-english major

      Nope. The correct term is *waived* ie to forgo, let go. Please be polite & look up references before correcting others.

      • non-english major

        Sorry…you’re right.
        *sheepish grin*

    • Steve O'Hear

      I’m not sure where I would be without you guys.

    • English Minor

      Actually, It’s “it’s”

  • http://www.inigo.net Dan Frydman

    Hope they’re at TC Edinburgh tomorrow to run through it – looks great. Will definitely be signing up.

  • http://www.cdnpal.com Christopher

    I was so sure that this article was about Skype when I clicked on it. Doh!

  • Xanius

    My only question is what is a CRM? You didn’t use the full term before you used to acronym, so I have no idea if you’re talking about Customer Resource Management, or a Certified Reference Manual, or Crazy Raul’s Motorhomes…

    • Steve O'Hear

      Customer Relationship Management, although in this case swap ‘customer’ for contact.

  • James Nobles

    Looks like a great set of Social CRM features looking for a CRM to plug into…

  • http://www.bos89.nl Martijn Stegink

    It seems the same to me as Gist or even Xobni, Rapportive or Etacts although Xobni is in Outlook and the latter two are in your own Google mail inbox
    http://www.bos89.nl/tag/crm/

    • http://silentale.com Shannon

      Hey Martijn – nice post on Social CRM in your Inbox. Just wanted to point out that where Silentale is a bit different is the automatic backup of all your messages, across webmails, social networks etc. And you’re right that our APIs are important for providing access to that archive, plus deduped contacts, wherever you need it, via the web, mobile, plugins or as an extension to your browser. We’ve used our APIs internally, and have some 3rd party developers working on others, similar to what Rapportive is doing with Raplets. Hope you’ll try us out!

      • tim

        How soon until we see a SugarCRM connector? I am very interested in that ability.

      • http://silentale.com Shannon

        Hi Tim – we already have a Highrise connector, but Sugar & Salesforce are on our list – you can vote for the services you’d most like us to connect next on SurveyMonkey here: http://bit.ly/9EbGhu

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