Hyperlocal Business Directory MerchantCircle Signs Up Millionth Merchant
Leena Rao
Jan 18, 2010

Hyperlocal business directory MerchantCircle has been steadily growing as an online network and business directory for merchants in smaller towns to advertise to consumers. MerchantCircle has long targeted its site’s features towards merchants versus catering towards the consumer, as sites like Yelp and CitySearch do. Today, the network has hit a milestone by signing up its one millionth merchant. Not too shabby for the business directory, considering there are an estimated 15 million local merchants in the U.S. today.

MerchantCircle provides small businesses with a web page listing, blogging and email newsletter application, and a local business social network that focuses on connecting local businesses with each other. Since launching in 2007, the startup has gained traction in small towns where the larger sites don’t have reach. For example, 50 percent of local businesses in Wasilla, Alaska are on MerchantCircle and actively engage with the site. MerchantCircle has also added features to make the site attractive with consumers, recently launching a question feature that allows consumers to enter a question to merchants about any topic on the platform.

MerchantCircle has also upgraded its social features by creating a mini-social network around the site where consumers can “follow” local businesses for information on promotions, coupons and announcements.

While MerchantCircle may not be as popular in larger metropolises where Yelp and Citysearch are dominant, the startup has a stronghold in the smaller towns and regions. More than 20 million local consumers discover small businesses in their area via MerchantCircle every month. Of course, MerchantCircle still doesn’t see the scale of traffic as its big city competitors, but still has a steady flow of visitors to its platform. For December, comScore reports that Merchant Circle had 5.5 million unique visitors in the U.S., whereas Yelp saw 9 million unique visits and CitySearch saw 11 million unique visitors.

Of course, with its continued success, we think MerchantCircle could be on track to IPO in the coming year.

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  • http://www.managemyproperty.com Jordan

    This company Is doing alot of great things. While their focus is definetly fundamentally different than yelp, I think yelp could still take some cues from them on how to make their environment more sticky for vendors. It’s always a challenge to not be unnecesarily polarized towards vendors or consumers.

  • http://www.lostremote.com/2010/01/18/briefs-olympics-merchant-circle-google-maps/ Lost Remote | Briefs: Olympics, Merchant Circle, Google Maps,

    [...] NBC stations gear up to cover the Olympics in tough economy (Broadcasting & Cable) – Local business directory Merchant Circle signs up millionth merchant (TechCrunch) – Google Maps “place pages” starting to include reviews from blogs, too [...]

  • http://HearWhere.com pedalpete

    After looking at the site, I wonder how many merchants sign-up once and then never return. I agree with Jordan that I don’t see this as being really sticky with businesses.

    As a visitor, I’m not getting the basic info I would hope to get from businesses, such as hours they are open.
    Also. street-view along with the map would probably be a good feature. So you can recognize the surrounding area when you get there.

  • http://www.facebook.com/people/Fadi_Bishara/517984361 Fadi Bishara

    Congrats to MC team!

  • http://www.fireflygn.com Laura

    Congrats on the million! I wish you guys continued success and as a merchant on the circle I ant to say I appreciate all that you do for us :)

  • http://www.kateshomestaging.com Kate Case

    I am a merchant on Merchant Circle for about 6 months now and I really enjoy the features it offers such as being able to load coupons out to Google and Yahoo. I have also connected with other Merchants to grow my online presence. If you are a small business owner, this is a website worth looking into.

  • http://nikolay.com Nikolay Kolev

    They added the millionth spammer, not merchant, I think, as ever since I created an account with them, I keep getting added by “merchants”.

  • http://www.boalt.com Adam Boalt

    Nice job targeting an underserved market, but I agree with Jordan and PedalPete that some improvements could be made to the user experience for both merchants and consumers.

  • http://www.Jippidy.com George

    The eventual winner within this space will have to develop a platform where businesses and consumers are both incentivized to contribute content. So far we keep getting applications focused on just piece of the puzzle.

  • dave

    This is a bit of a joke. Adding business listings to one’s database is now a “sign up”? They don’t derive revenue from 1 million businesses and in fact, most probably don’t even know that they’re listed on MC. That’s not 1 million “signups”, that’s 1 million bits of data in a database table. Important distinction.

    Also, MC uses robo calling techniques to sucker merchants into logging in/signing up to see hidden reviews that aren’t actually there..
    http://battellemedia.com/archives/002922.php

  • Tom Benson

    Just for fun I went and signed up for merchant’s circle and immediately smelled a rat. Not clear what they are actually selling.

    Then did a search and found tha Merchant’s circle has been widely accused of being a scam. Apparently their main revenue stream is to allow “questionable” negative reveiws to be posted for their merchants, then force the merchant to pay an annual fee to have the right to remove said negative reviews. This has been discussed for many years.

    Full coverage here:

    http://www.sugarrae.com/merchant-circle-can-kiss-my-consumer-ass/

    Could be wrong about all this but the signs are pretty strong.

  • http://www.merchantcircle.com/business/The.Glass.Guy.Hastings.MN.651-491-7626 The Glass Guy

    I think MerchantCircle is the BEST networking site on the planet. MerchantCircle has grown and will only continue to grow. It’s a great place to network. I have met so many other great business owners from all over the country from MerchantCircle. You never know where your next customer is going to come from, and MC gives us the FREE tools to really promote your business. After signing up for MerchantCircle I immediately began seeing results when searching for my product in my service area. Because of MC I am now being found #1 on Google under MANY search terms related to my business in several parts of Minnesota. Actively using MC’s FREE tools and adding content on a daily basis is the key to success on MerchantCircle. MerchantCircle is my website, and I beat out all my competitors big fancy expensive websites with my LIL OL MerchantCircle page

  • http://www.topix.com Chris Tolles

    Merchantcircle has really done something impressive with this. All the above feedback, while valid, ignores a pretty major accomplishment is a difficult area.

    You could see the folks growing consumer facing services around local needing a place to connect to merchants for example.

  • http://www.youngatheartfitness.com Julie Johnson

    Hello,
    I’ve been an active member with MC, for about 5 months now. I love it. I have many connections, and I know most of them by first name. I chat with them frequently, in both the MC forum, and at their individual listing page. Not only do we discuss better ways to promote our business, through MC and other channels, but we also order products and services from each other. MC has brought us together, and together, with MC’s assistance and leadership, we will continue to prosper in the year 2010. Every day, MC is developing and implementing new and innovative ways for every merchant on MechantCircle to enhance their visibility. Thank you, MerchantCircle! Hope to see all of you there!

  • http://www.TheStagingfFashionista.com Mannie

    Personally, MC has been very beneficial to me and my business it has provided my small business alot of exposure and the ability to meet other merchants in my area who are also potential customers. One thing it has done for me is get me on the first page of google and yahoo. If you are active and use all the resources available you can really build a successful and profitable business. You have to work at it you can’t just sign up and then walk away. This is for any site you have to be active and spend time building your reputation and that is what MC has done for me. I absolutely love it and I have met some great people and made some good connections and business contacts.

    Way to go MC congrats on the 1 millionth merchant!

  • http://merchantcircle.com Darren Waddell

    Thanks, everyone, for the feedback. We are constantly looking to improve our platform to meet the needs of local business owners and local consumers. While we’ve come a long way, there is still much to learn…

    As for “stickiness”, this primarily comes from connections our members have created. The incentives and triggers we’ve built into the network encourage local merchants to get more engaged with their community and with one another.

    I agree with George 100%. We’re just getting started on engaging consumers. For example, our new answers product is providing real value to consumers looking for expert opinions for local business owners.

    - Darren, MerchantCircle

  • http://www.TheStagingfFashionista.com The Staging Fashionista

    MC has been great for my small business and has enabled me to network with many other merchants in my own area as well as all over the nation. The best thing is that MC has put me on the first page of google and yahoo for free! On another note you can’t just sign up and walk away. You have to work on your site every day to build a reputation and market your business. To me MC has been a marketing and networking tool and it has proven successful to me. I have met alot of people and made good business connections. I absolutely love it and there is a reason that MC just got its millionth merchant. Way to go!

  • furi

    mmm… are you a company employee? You blog so enthusiastically about industry data that puts MerchantCircle up there that is hard to believe the opposite :)

  • http://www.platinumwebmarketing.com Anthony Carlitto

    I have been with MerchantCircle for years and have found MerchantCircle is one of the most powerful tools a local business can be connected with. As an owner of a large internet marketing company, we always list our clients on MerchantCircle directory. As mentioned above, the exposure businesses receive from Google is amazing, along with being one of the few inter-active directories, and with the merchant deals, coupons, promotions, friendships and forums (that educate and help small and mid-sized businesses), MerchantCircle stands alone and is in a class by themselves. My advice, claim your listing on MerchantCircle if you want to continue growing your business, or stay ahead of your competitors. If any business out there needs help, contact me free of charge, and I will be more than willing to show you the benefits of this amazing internet marketing tool.
    The only surprising thing to me about MerchantCircle is the fact that a business would ignore a very vital part of one of the strongest internet marketing tools on the web.

  • http://www.youngatheartfitness.com Julie Johnson

    Hi Tom,
    Now that you’ve taken the time to join MC, and list your business with them, why not work your page a little and test the waters? Instead of relying on others comments, why not develop your site and see what results come of it? We have 50 moderators, and all of us are willing to assist with your MC endeavor. Tom, it has greatly increased my business visibility, and well worth the time and effort to develop my page. It’s a FREE service, too. Hope to hear from you on MerchantCircle.

  • http://www.merchantcircle.com/business/The.Glass.Guy.Hastings.MN.651-491-7626 The Glass Guy

    To answer your question There there are quite a few businesses that sign up and never return. Many people do’nt understand the POWER of MerchantCircle. Many people don’t understand how to use MerchantCircle they get frustrated, overwelmed, and quit. Many merchants don’t complete their profiles which can, and will supply all the info a consumer would need to make a rational decision. (Look at my page) It is up to each individual business to do this. As a moderator on MerchantCircle I help MANY businesses get started. There are several moderators waiting and willing to help out with any questions or concerns. The Forum is where you will find them.

  • http://www.TheStagingFashionista.com The Staging Fashionista

    MC has been great for my small business and has enabled me to network with many other merchants in my own area as well as all over the nation. The best thing is that MC has put me on the first page of google and yahoo for free! On another note you can’t just sign up and walk away. You have to work on your site every day to build a reputation and market your business. To me MC has been a marketing and networking tool and it has proven successful to me. I have met alot of people and made good business connections. I absolutely love it and there is a reason that MC just got its millionth merchant. Way to go!

  • http://www.facebook.com/people/Subhankar_Ray/722520811 Subhankar Ray

    Local business is a hard problem to solve as we have been seeing to make AAfter Search more local focused, and it is great MC are trying. However, they need to fix the following confusion, it seems like the merchant wrote their self-review..

    http://www.merchantcircle.com/business/A.1.Affordale.Garage.Door.Services.Plano.TX.972-877-5774/review/fromMe

  • Salil Pradhan

    Congratulations, Ben and team!

  • Michele Gorham

    Like some other folks here, I too am a member of Merchant Circle. But I didn’t join to wash out bad reviews, I didn’t join out of curiosity, I joined..well…because it was free and I am cheap.

    I’m a new business and I made it my goal to spend as little on excessive advertising as I could my first year. I know, most of you are screaming “How stupid can you be” right now, but my client base spawned from word of mouth and repeat business and I decided to roll with it.

    I love this site. Merchant Circle gives me an outlet for all the things I don’t have room for on my main site (extensive galleries, blogs, reviews, newsletter, and that’s not even close to the end of my list). Merchant Circle has also provided me with a wealth of experienced, successful business owners to network with and ask questions (and I have a lot). And you know what? My listing is on the front page of Google!

    And just for the record I’m not getting paid by Merchant Circle, and I’m STILL not paying them. Just one happy (free) customer :)

  • http://www.guiaslocal.com Guias Local

    Merchant circle we wish you the best on your 1 millionth business.

  • dave

    Yes, and their own company blog states that by joining as a merchant, you can then delete negative reviews.
    http://www.merchantcircle.com/corporate/blog/2007/03/its-not-you-its-me.html

    “Other sites give complete control to customers and their reviews. We give complete control to you, the business owner. Don’t like a review? Delete it.”

    How is that helpful to consumers in any way?

  • dave

    They’re not doing anything unique — they’ve built a faceless site that lacks community, and one in which merchants can delete bad reviews by paying. Contrast this with Yelp, that has a vibrant, active community, and which balances fairness between merchants and consumers without totally caving in to merchant demands, or a grassroots online ratings site like Reseller Ratings, that also has a strong community and balanced policies. MC has potential, but it is taking a consumer-unfriendly business-only approach that ultimately relegates it to the land of a business directory listing service rather than a useful/informed community service.

  • http://decremental.com bart

    Awesome job by Ben Smith and the MerchantCircle crew. Scrappy, high energy company that’s solved the “last mile” problem for reaching local retailers!

  • andrew

    I have been following MerchantCircle for some time and am excited to hear of their success. Thought they were one of the best kept growth story secrets – but now the cat is out of the bag. The holy grail of “local” – despite the best efforts of Google, Yelp and other big players – has largely been unfulfilled and unmet. MerchantCircle gives local business owners a chance to market and promote like bigger web company do but without the cost. Well done guys.

  • Marion

    Merchant Circle has been a life-saver for my business. I get about 95% of new customers through Merchant Circle.
    They offer easy to use features such as coupons, blogs, newsletters etc.
    The MC community is awesome–I’ve made several good friends by participating in the MC forum.

  • http://www.designbusinessengineering.com Lindy Asimus

    Nikolay, I don’t understand how you get added by merchants, if you have a listing you would know that regular merchants add you if you Accept them as a connection.

    Adam very true. It is an underserved market and yes there are improvements that could be made to the user experience. I’d love to see that.

    Like The Glass Guy, I am a moderator on the forum at MerchantCircle and as he’s stated, there is plenty of help available from the forum. This is a place where members help members, and for no reward, so if there are members who have not quite understood how to get the most from MerchantCircle (and the free listings are quite simpy, without equal) then come on to the forum and find the help you need. If there are business owners not yet members then I’d recommend claiming your free listing, adding some quality content about your business, and join us on the forum. Ultimately MerchantCircle provides the venue. It’s up to us to make of it the best we can.

    As a tool to complement our other business promotions, it is certainly a good addition to the toolkit.

    And at the free level, it’s hard to complain about the cost.

  • http://www.dipity.com/ Derek dukes

    Well done, Ben and the MC crew. The local merchant + consumer site space will always be a little thorny, even Yelp! the darling of the space, has consumer / merchant run-ins and Google is just formally getting their Local efforts off the ground. The real challenge to building the business is creating a low-cost merchant acquisition strategy. Seems like you all are off to a great start.

  • http://www.facebook.com/people/David_Hackett/621810720 David Hackett

    I went to the site to check it out and pressed the search button on the default terms….pizza in Los Altos CA. I clicked on a company that caught my attention….http://www.merchantcircle.com/business/Spot.A.Pizza.Place.650-947-7768

    Check out the user reviews and the crazy werido comments about dead people??!!!!

    I can only presume that content is not reported for review, not reviewed, not policed and I would refer to the comment above that states that the revenue model asks businesses to pay to remove bad comments online.

    Looks like a pretty loose site to me.

  • http://www.lmmoly.com/ Amanda Schaeffer-Lincoln Mercury Mazda of Olympia

    Merchant Circle is truly amazing and so easy to use; there is no reason why a company wouldn’t utilize this amazing network. Several months ago, I found them listed in Digital Dealer Magazine (for Internet Managers in the auto industry) and it was one of their number one suggestions in getting your business and name your out there.

  • http://www.mytweetmark.com mytweetmark

    Nice. congrats :)

  • http://www.yourhondaspecialist.com Gary J. Meyer II

    My experience with MerchantCircle has been positive. I have been in business for about 14 months. I get what I consider quality exposure with my MC listing. Many of my new customers, that call for an appointmen,t have discovered my shop via MerchantCircle.

  • Ummmm…

    Funny how, all of a sudden, a half dozen enthusiastic “small business owners” suddenly materialize out of thin air, to post on Techcrunch, all of them spouting remarkably similar positive comments.

    Can you spell shill? I bet you can. S…H…I…

  • http://www.merchantcircle.com/business/The.Glass.Guy.Hastings.MN.651-491-7626 The Glass Guy

    Furi Hi I’m not an employee of MerchantCircle. I am just a small business owner. I run a small mobile Residential and Commercial glass replacement business in the Twin cities area. Yes I am very passionate about MerchantCircle, because they have increased my business a thousand fold. I tried all the free advertisement out there on the net. One day while searching for FREE advertisement, I came across MerchantCircle. I claimed my listing, completed my profile, and almost immediately began seeing results, when doing a search for glass repair in Saint Paul. I was coming up on 1st page in #1 spot on Google with my MerchantCircle listing. I can now be found under MANY Many Many Many search terms related to my services and products all over the greater Twin Cities and Minnesota areas. This is why I blog so enthusiastically about MerchantCircle. If you look at my MC listing you’ll see what a well Optimized and active page looks like.

  • http://www.rothsteinjewelers.com Rothstein Jewelers

    Excuse me, but that blog link you just posted was from March 2007! MerchantCircle has improved so much in 3 years!! They have taken suggestions from us, their merchants whom they really care about. I am a Top Merchant who has helped many others create their FREE pages. There is more interaction now with consumers, and it is a great site for business networking. I have an interactive blog for people with ear piercing questions, and all our pages take comments. Google picks up our activities so consumers can find us.
    If you are a reputable business, you don’t have to worry about negative reviews. Every business should go claim their own listing! Congrats MC!

  • CallyWog

    Christ- the “major accomplishment” comes from phone spamming businesses and using misleading messages, often outright false (that someone has posted a negative remark about that business), to drive traffic. It is unethical and borderline illegal; given the do-not-call registry. I think its not enough to say whether companies get ahead, but how.

  • http://www.merchantcircle.com/business/J.Rothstein.Co.of.Beverly.Hills.310-858-3800 Rothstein Jewelers

    Here is where you are wrong:
    1- MerchantCircle is NOT faceless. You can see plenty of pictures of our businesses in our photo galleries. We can leave status updates like FB & twitter, and actually belong to eachother’s groups on those sites. Many of us have become friends.
    2- Yelp is NOT balanced. (Vibrant, maybe) Yelp loves it when kids stay up late at night and pick businesses to bad-mouth. Some of them are really vulgar! Funny that those type of reviews get to remain on the listings, while excellent reviews get deleted by Yelp’s excuse “algorythms.” At least MC gives the necessary control to us, and that is FREE.
    3- Check out my page (see link) & others if you think we’re just on a directory listing. Also, we are SO consumer friendly – look at our question interactions & blogs!

  • http://www.merchantcircle.com/business/J.Rothstein.Co.of.Beverly.Hills.310-858-3800 Rothstein Jewelers

    OMG – You are using an article from 2006!!! Do us some justice and don’t assume you know what you are talking about. I have NEVER been called or suckered into anything.
    The one millionth business is real- not just a signup. Very nice people. Yes, some people are not active on their pages, but the average is pretty good.
    More businesses should make use of their FREE listings, which are actually mini-websites.

  • http://www.merchantcircle.com/business/J.Rothstein.Co.of.Beverly.Hills.Beverly.Hills.CA.310-858-3800 Rothstein Jewelers

    Obviously there must be more truth to what we ACTUAL small business owners say than the obsolete articles quoted by uninformed people who use fake names with no links.
    I have checked the twitter-link of a commenter here and he tweets nothing of value. I know the value of what each of us have created there on MC.
    Commenters should be do up-to-date research before they show off their ignorance.

  • http://smokejumperstrategy.com/archive/merchantcircle-million-merchant-march/ MerchantCircle’s Million Merchant March : SmokeJumperStrategy

    [...] the company described as a “hyperlocal business directory” and a “social network for business owners” has signed up its millionth merchant. [...]

  • http://www.michigancellularstore.com Monica Ross-Williams

    I am so excited for Merchant Circle for signing up the 1 Million person. This is awesome. As a Moderator for the Merchant Circle website, I can think of no other accomplishment greater than Merchant Circle, connecting 1 million small business owners with end users.

    Congrads…Merchant Circle.

  • http://www.growmap.com/small-businesses/ MEME: BizLuv in Support of Small Businesses | GROWMAP.COM

    [...] Hyperlocal Business Directory MerchantCircle Signs Up Millionth Merchant (techcrunch.com) [...]

  • http://www.567t.com/merchantcircle-expands-hyperlocal-business-directory-to-the-uk-canada-and-australia MerchantCircle Expands Hyperlocal Business Directory To The UK, Canada And Australia

    [...] business directory MerchantCircle has been steadily growing its business directory for merchants in smaller towns. MerchantCircle has long targeted its [...]

  • http://cincodata.com/technology/merchantcircle-expands-hyperlocal-business-directory-to-the-uk-canada-and-australia/ MerchantCircle Expands Hyperlocal Business Directory To The UK, Canada And Australia | Technology and Web 2.0

    [...] business directory MerchantCircle has been steadily growing its business directory for merchants in smaller towns. MerchantCircle has long targeted its [...]

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  • http://www.upsidebusiness.com Doug Betensky

    We agree, Merchant Circle is often overlooked yet it is a great way to connect with local merchants, many of whom are actually down the street. When we do seo or internet marketing for clients, we always sign them up for Merchant Circle. Besides the fact that Google ranks your profiles well, the set of tools that MC offers is not something you find with a lot of business directory sites. We like the built in blogs and coupons as well as the answers section. It helps us keep our fingers on the pulse of nearby small businesses and helps with our marketing efforts.

  • http://facebook.com/CherryPieRoses Brenda Rayburn

    Nikolay,
    It’s actually quite beneficial to you to affiliate with other MC merchants; all of your actions and interactions are fed to news feeds and enhance your own internet presence.

    Everything you do on MC and every time you create relevant content, YOU will benefit. If you need more information about how this works, please visit the Forums and any number of members and Moderators (of which I am one) will be glad to help you.

  • http://facebook.com/CherryPieRoses Brenda Rayburn

    Absolutely, Lindy!

    As you know, I used only MC as my main website for a couple of years and just by being active there, using the free services for creating coupons and blogs, as well as the ability to upload unlimited photos, my dance studio was always #1 on page #1 of Google Local.

    As compared with 7 or 8 competitors who had their own underutilized, hosted websites.

    I have sent about 50 other dance studio owners across the USA to MerchantCircle and have done a mini-workshop for them on Dance.Net. Here is only one example of how phenomenal MC has been since the workshop.

    One new SO, who has done nothing more than apply for business licenses, who does not have a website, has not signed a lease for her facility, has no registered students at all, and plans to open later this fall…after only ONE WEEK on MerchantCircle, she was receiving phone calls asking about signing-up for classes.

    Her ONLY internet presence was her MerchantCircle activity!!!

    I can’t think of anything or anywhere anyone can get better results.

    For FREE!

  • http://facebook.com/CherryPieRoses Brenda Rayburn

    Hi, Janet.

    Notice that I know her name; I knew who she was because I recognized her business name. I met her through the MC Community. It’s real. It’s valid. It’s active. It’s supportive. It’s free.

    A dance studio owner in Tennessee connected with a jeweler in Beverly Hills. We are Facebook friends and fans of one anothers’ Fan/Like/Brand pages (whatever name FB is using today…smile).

    I have been completely and fully able to remove unpleasant comments made by a former employee in my “Talk to Me” and “Reviews.” The comments were neither valid nor factual. They were designed to destroy my business and my personal reputation.

    I did NOT have to pay anything to MC in order to be able to remove the slanderous comments. I did not receive any special treatment to do it (it was actually before I became a Community Leader – before the original Moderator program even existed).

    If you were a victim of a stalker or a hateful competitor, would you rather that the words against you stand for all eternity? (I know…cache.)

    Free. I’ve never paid a penny to MC for anything.

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