We were plagued all day today at the TechCrunch offices with a faulty Yammer Air app. Updates weren’t working or were seriously delayed, and most of us just moved over to the web version to get reliable service. We rely heavily on Yammer to communicate asynchronously across our very distributed team (three continents). I didn’t realize how heavily until today when the service wasn’t working properly.
I assumed the problem was Yammer, and emailed for support, but they threw their hands up. We narrowed down the problem – it was affecting only those of us on Macs with the Leopard operating system (not the brand new Snow Leopard, which would make more sense). Other people were discovering the same thing and Tweeting about it.
Adobe was responding promptly to inbound messages to their Twitter account, but didn’t seem to know what the problem was, either. And, oddly, Robin Wauters, who’s on a Vista machine, complained of issues as well.
We’ve heard scattered reports of Tweetdeck and other Air Apps having issues today as well. Anyone else out there notice any problems today? Adobe says they didn’t push any updates to Air today, and nothing changed on our machines. It’s a mystery.
In the meantime, we all downloaded Gabble, a native OSX Yammer client, and everything is smooth sailing again.