Some Spinvox call centre staff are chattering away on Facebook – essentially a public platform – about internal company operations and in one incident we’ve found, posting a private call onto Facebook. A BBC investigation today has uncovered evidence of Spinvox using call centres to convert messages. It’s been rumoured for some time that this was the case, but the company has always maintained that this was just to convert small amounts of messages which were hard to understand. They said the vast bulk of message conversion was done via voice to text software.
However, there appears to be a very large call centre operation at work – larger than would be suggested by mere error messages.
And in fact, Spinvox employee groups appear to be littered all over Facebook.
Spinvox Marlow workers is “For the crazy people with a box on their heads….”
Spinvox Chile was set up for call centre workers there for “how we communicate it is happening with the demands that are raised.”
But most disturbingly one employee in Egypt, Mohammed Mustafa, has a Walid Saeed, who appears to be a Spinvov employee, has posted what sounds like a voicemail message to convert:
Co-worker Mohammed Mustapha responds: “R You sure that’s can be converted ?”
An audioboo is below:
Spinvox says it works with some of the world’s biggest telecoms companies and institutional investors who, following due diligence and audit, have gone on to sign contracts with the voice-to-text firm. We’ve put a call in and are waiting for their full response to this story.