• Anybody else just get a freaky loyalty call from T-Mobile?

    Tuesday, April 28th, 2009

    Devin Coldewey is a Seattle-based writer and photographer. He has written for the TechCrunch network since 2007. Some posts he’d like you to read: The Dangers of Externalizing Knowledge | Generation i | Surveillant Society | Choose Two | Frame Wars | The User’s Manifesto | Our Great Sin His personal website is coldewey.cc. → Learn More

    freaky-call
    My G1 just rang with an unfamiliar 1-800 number. Uh oh, I thought, one of those singles lines I spend so much time on is trying to collect. I answered and after a second, a recorded voice said “Hi! This is a free call from T-Mobile to thank you for your loyalty.” It then repeated this message in Spanish and hung up.

    Seriously?

    If they really wanted to thank me for my loyalty, they could give me $20 off my bill or something. Then when contract time came round again I’d think “oh they valued my business enough to give me that discount.” Maybe. But a cold call with a robot saying they appreciate me? Come on.

    Or should I be more concerned that I’ve been on T-Mobile for at least three years and this is the first time they’ve thanked me? Either way, I don’t like it.

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