In January, David Gurteen observed that disruptive knowledge management tools are now originating with consumers, not from enterprise. Despite a proliferation of technological tools, knowledge management remains the clear bottleneck for enterprise innovation. But the walls are slowly coming down.
The paradigm’s changing. Yesterday’s Facebook announcement about embeddable videos was no big deal. However, the privacy feature, you can decide which friends view the videos, allows users to build walls in their consumer applications.
This shift – putting up walls in consumer apps rather than removing them in enterprise apps – may be the major source of KM innovation in the next few years. (Google Apps and Yammer both allow users to bypass IT entirely.)
Does this signal a new wave of enterprise partnerships with consumer applications for internal KM problems?